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Incident Management Analyst (Cerner and ServiceNow)
EMERGING TECH Washington, DC
$78k-100k (estimate)
Full Time | IT Outsourcing & Consulting 3 Months Ago
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EMERGING TECH is Hiring an Incident Management Analyst (Cerner and ServiceNow) Near Washington, DC

Must be authorized to work in the US
100% Remote

Support the Department of Veterans Affairs (VA) Electronic Health Record Modernization Integration Office (EHRM-IO) for operational activities, including, but not limited to incident management tracking, briefing development, and maintenance/verification of dashboards
• Leverage technical out-of-the-box solutions (e.g., ServiceNow, PowerBI, etc.) to customize reports and dashboards for executive clients.
• Collaborate with multiple stakeholder groups to provide operational support to monitor, update, and report on existing tickets
• Prepare regular updates and communications to/for senior management on key activities
• Collaborate with multiple stakeholder groups (including executive leadership) to ensure timely and accurate reporting
• Facilitate data gathering and issue/incident update meetings with VA, other contractors and team, and Oracle
• Support the development and documentation of processes and standards and apply them to all assigned product/projects
• Coordinate with stakeholders to ensure compliance with processes
• Organize, review, and perform quality control of incident data repositories
• Identify risk areas and escalate activities for resolution
Minimum qualifications:
• 10 years of professional work experience
• Experience managing Information Technology related projects. 
• Must be well versed in life cycle and project management methodologies.
• Must have experience in tracking costs, schedule and performance progress. 
• Must be able to identify and mitigate risks.
• Bachelor’s degree in Engineering, Computer Science, Systems, Business or related scientific /technical discipline, or an additional 8 years of relevant experience may be substituted for degree requirements
Preferred qualifications:
• Experience in the VA 
• Experience in Oracle/Cerner 
• Experience implementing Electronic Health Records

Benefits:

  • Retirement Plan

  • Group Health Insurance (Health, Dental, and Vision)

  • Paid Time Off

  • Referral Bonus

  • Opportunity for Performance Evaluation/Retention Bonus

Compensation:

  • Full-Time Direct Hire

  • Annual Salary: $100,000-$120,000

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$78k-100k (estimate)

POST DATE

02/20/2024

EXPIRATION DATE

06/17/2024

HEADQUARTERS

ARNOLD, MD

SIZE

25 - 50

FOUNDED

2016

CEO

GAURAV SETH

REVENUE

<$5M

INDUSTRY

IT Outsourcing & Consulting

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