Job Title-Desktop Support

Location - Waltham, MA Complete onsite

Client-ust/Wolters Kluwer

Mandatory Skill-Lead

IT Support

Service Desk

• Ed User computingcreative Support Analyst who will be working with one of the leading FinTech company in the US.
• The ideal candidate should have the ability to work creatively and analytically in a problem-solving environment.
• The ideal candidate must possess excellent written and verbal communication skills with the ability and knowhow to collaborate effectively with domain experts and IT leadership team.
• The Support Analyst will provide support to End Users on a variety of computing issues. Job Responsibilities and Functions
• Diagnose, resolve, and follow-up on issues relating to various user computing issues
• Provide technical support by phone, remote access, deskside, or site visits as required New hire device setup/Imaging
• Experience utilizing ticketing systems Ensure tickets are accurately documented and resolved in accordance Device inventory management Position may require working extended hours or occasional night/weekend as required
• Excellent communication skills both verbal and written Ability to multi-task in a fast-paced environment Office 365 Productivity Tools
• VPN troubleshooting/connectivity Mobile Device Support Follow client Compliance standards Preferred

Qualifications

• 1 year(s) relevant technical field experience
• Windows 10 support experience Prior Help Desk experience
• Prior ticketing system experience, such as ServiceNow
• Ability to write clear, concise documentation
• Ability to provide excellent customer service in person, over phone, through email, and using remote tools Attributes for Success
• Strong written and verbal communication skills
• Focus on customer service Desire to work in a team environment
• Strong work ethic
• Ability to balance workload while maintaining high standards ???
• EUC L2 with Scripting experience mustNA