11 Jobs in Vancouver, WA
Grid is Hiring a Customer Support Specialist Near Vancouver, WA
The role
We are looking for a highly motivated Customer Support Specialist to join our team during an exciting period of growth. In this role, you will be responsible for ensuring our customers are happy, operationalizing new features and products, and surfacing insights about our customers.
If you're ambitious and enthusiastic about scaling an early-stage startup into something extraordinary, then this role may be for you.
\nWhat you will be doing
- You will be the voice of Grid, responsible for all customer inquiries, and for keeping our customers happy
- Ensure 100% success of all of our Grid customers
- Become an expert on how Grid works and its day-to-day usage, helping our customers understand our products and services
- Respond to customer support inquiries and monitor incoming tickets in all of our support channels
- Debugging and testing product features and reporting them to Product and Engineering
- Communicate with customers over email, chat, and phone
- Identify common customer challenges and proactively find ways to improve our product and processes
- BS degree or equivalent
- 1 years of experience in a customer-facing role
- Outstanding verbal and written communication and presentation skills
- Ambition. You are a proactive self-starter who is ready to dig in, hustle, and crush the queues
- High work ethic. We're a high-growth startup, and everybody depends on each other to keep the growth rate up
- Ability to identify customer needs and successfully implement solutions fast
- Previous experience working in a fast-paced, startup environment
- Proficiency in Google Suite
Job Summary
Contractor
IT Outsourcing & Consulting
$58k-76k (estimate)
02/03/2024
07/15/2024
workwithgrid.com
TROY, MI
<25
2008
PAUL TIBBERT
<$5M
IT Outsourcing & Consulting
Related Companies
About Grid
Strategy, Design & Technology At Grid we are dedicated to the craft of creating elegant and useful business tools. Grid partners with clients to develop strategies for efficiency and growth, building custom software, business and marketing applications, and providing related marketing services to a variety of industries nationwide. We strive to communicate like human beings, and specialize in removing the daunting aspects of software, web and interface development. In all we do, we aim for simple, usable, high-functioning outcomes. Our proud list of acronym proficiencies is vast, but were alwa ...
ys learning new tools and methods. About the only thing we do for its own sake, is learn. Because our clients hire us to not only solve their present problems, but anticipate future ones. One of Grids primary skills is in the elegant integration of technology and design, helping clients make best use of a simple suite of tools to manage their messages. This manifests itself as intuitive and simple website and mobile management interfaces, useful and useable software, and brands and products extended with a minimum of technical hassle.
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The job skills required for Customer Support Specialist include Products and Services, Written Communication, Customer Support, Presentation, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.
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