2 Jobs in Union, IL
New Dimensions Precision Machining is Hiring a Customer Service Representative Near Union, IL
- Regularly monitor and promptly respond to customer inquiries and order-related emails.
- Prioritize and manage emails effectively to ensure timely resolution of customer request.
- Thoroughly review customer purchase orders to understand requirements and specifications.
- Maintain a comprehensive checklist to ensure all necessary components of customer purchase order are reviewed.
- Verify accuracy of order details including quantities, pricing, and delivery information.
- Correlate customer purchase order with New Dimensions quote.
- Attach engineering drawings, material specifications, and any other relevant documentation to customer purchase orders as required.
- Enter all orders and shipments into the system.
- Review customers portals for accuracy with shipment information.
- Follow up with customer if information does not match.
- Serve as a primary point of contact for customers, providing timely and professional assistance.
- Communicate with the production teams to gather feedback for customers.
- Address customer inquiries, concerns, and issues promptly and effectively, striving to exceed customer expectations.
- Build and maintain strong relationships with customers, demonstrating a commitment to customer satisfaction.
- Proven experience in customer service or a related field.
- Excellent communication skills, both written and verbal.
- Strong attention to detail and ability to maintain accuracy in a fast-paced environment.
- Proficient use of Microsoft Excel
- Proficiency in email correspondence and familiarity with customer relationship management (CRM) systems.
- Ability to prioritize tasks effectively and manage time efficiently.
- Collaborative mindset with a willingness to work closely with cross-functional teams.
- Problem-solving skills and the ability to handle challenging situations with patience and professionalism.
- Knowledge of technical/engineering terminology and concepts (preferred but not required).
- High school diploma or equivalent required; additional education or training in customer service or related fields is a plus.
- This role primarily operates in an office environment.
- Regular interaction with customers via email and occasional phone calls.
- May require occasional overtime or weekend work during peak periods.
Job Summary
Full Time
$36k-46k (estimate)
04/09/2024
07/05/2024
newdims.com
UNION, IL
50 - 100
1987
Private
NANCY ANN HALWIX
$10M - $50M
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About New Dimensions Precision Machining
New Dimensions Precision Machining specializes in producing precision hydraulic manifolds.
The job skills required for Customer Service Representative include Customer Service, Problem Solving, Communication Skills, Attention to Detail, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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