Support the entire Food and Beverage operation including supervising bar, restaurant, and banquet as necessary, handling special projects, running promotions, handling public relations, and marketing.

At the Crowne Plaza Union Hotel, we pride ourselves on delivering exceptional experiences to our guests. We are dedicated to providing unparalleled service and creating memorable stays for travelers around the world. We are seeking a passionate and driven Food and Beverage Supervisor to join our team and help us achieve our goals.

Position Summary: Lead the daily Food & Beverage outlet operations including overall Quality, service, and service staff performance of the designated bar, restaurant, and banquet. The Supervisor will work daily with the staff to ensure both Guest and Associate Satisfaction in the outlets by training, coaching, and developing the Associates.

Essential Functions:

· Assist with interviewing, training, and supervising the restaurant staff for the efficient operation of the outlet.

· Maintain outlets scheduling and payroll.

· Organizing and conducting pre-shift and departmental meetings communicating pertinent information to the staff, such as house count, daily specials, promotions, and menu changes.

· Meet and greet guests as they arrive, escort them to their table, and present menus.

· Answer telephones in a clear voice, coordinate, and document reservations.

· Maintain communication with all departments and attend relevant meetings.

· Participate in marketing efforts of restaurants, assist in creating menus, survey competition and report food trends.

· Monitor product quality and guest satisfaction in the restaurant. Ensure that food quality is consistent, appealing, and prepared to guest specifications.

· Interact with guests to obtain feedback on the quality of service and food in the outlet.

· Maintain profitability of outlets to support overall hotel operations.

· Control payroll and equipment costs (minimizing loss and misuse).

· Assists other Restaurant Personnel when needed.

· Maintain policies and procedures. Adhere to HACCP, OSHA, and alcoholic beverage commission guidelines.

· Maintain and demonstrate strong knowledge of food and beverage trends within the hospitality Industry.

· Ensure par stock levels are maintained by calculating inventory, ordering, and retrieving supplies and stocking shelves.

· Ensure maintenance of equipment by calling for repairs and training staff on proper use.

· Provide a clean and safe environment by assigning and assisting with cleaning.

· Adheres to all company policies and procedures.

· Follows safety and security procedures and rules.

· Perform any related duties as requested by the manager.

Qualifications:

Education:

· Preferred, High School diploma or GED.

· Thorough knowledge of Food outlet operations including foods, supervisory aspects, service techniques, and guest interaction.

· Knowledge of all State, Federal, and corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.

· Hold a current Food Handler Card and RBS Certification.

Experience:

· The ideal Food and Beverage Supervisor candidate will have 2-3 years of experience.

· Ability to work under pressure and deal with stressful situations during busy periods.

· Knowledge of the appropriate table settings and service ware.

· Basic knowledge of the English language sufficient to understand inquiries from customers and communicate simple instructions.

· Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.

· Ability to remember, recite, and promote the variety of menu items.

· Ability to operate beverage equipment, e.g., coffee maker.

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Benefits:

• Paid time off

Experience level:

• 2 years
• 3 years

Restaurant type:

• Bar
• Casual dining restaurant

Shift:

• 8 hour shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person