Customer Service Representative-Koons Tysons Body Shop

Tysons, VA, USA Req #3155 Friday, May 24, 2024

About Asbury

Koons Automotive Group is part of Asbury Automotive Group (NYSE : ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States.

We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners.

Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer.

At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally.

Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry?

As a Customer Service Representative at our Koons Tysons Body Shop, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day.

We are looking for an energetic, customer-focused Body Shop Representative who will help us redefine the car-buying experience.

Does this sound like you? Apply now!

The Body Shop Customer Service Representative is responsible for providing administrative support to body shop operations.

• Direct customers to the resources that will best meet the customers needs
• Answer incoming phone calls in a prompt, polite, and professional manner
• Screen calls and direct to the appropriate party, and / or obtain enough information to allow for follow-up that is convenient for the customer
• Receipt and record cash, checks, and credit card payments from customers
• Reconcile cash drawer daily, as directed by the accounting office
• File repair orders as needed
• Open and close repair orders for all incoming and outgoing vehicles in a timely manner
• Operate office equipment and computer systems as needed
• Maintain Customer Satisfaction at or above company standards
• Must be an effective communicator
• Must be team orientated and comfortable in an open office setting
• Must have a strong attention to detail
• Must be able to operate in a fast paced environment
• Must be at least eighteen years of age
• Must be able to pass pre-employment screens (background and drug test)

Company Benefits :

Pay and Recognition :

• Semi monthly pay
• Paid holidays & paid time off
• Deferred Holiday Pay Match
• Paid training

Insurance / Retirement :

• Insurance : medical, vision, dental, accident, critical illness and hospital indemnity plans
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match

Learning, Tuition Assistance and Career Development :

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities Additional advantages :

• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, citizenship, age, disability, pregnancy, sexual orientation, gender identity, military leave or veteran status, genetic information, or any other protected category as defined by applicable laws.

We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.

We are a Drug-Free workplace. Upon hire, you will be asked to complete a Pre-Employment Drug Screen, and Criminal Background Check.

Complying with a background check will not automatically disqualify a candidate from employment. We participate in E-Verify.

Other details

• Job Family Body Shop
• Pay Type Hourly

Last updated : 2024-05-24