12 Jobs in The Woodlands, TX
Professional Alternative is Hiring a Customer support representative Near The Woodlands, TX
To Apply for this Job Click Here
Woodlands Area - 77380
to $35 with great experience and tenure!
IN OFFICE role
Responsible for managing orders, customer account reconciliation, and customer setup and maintenance requests to provide 100% reliability and customer satisfaction
Responsibilities :
- Overall management of customer orders in SAP
- Ensures customer PO’s are received with accurate information and are saved to the document retention area.
- Interface with shipping clerks at each plant to confirm orders are loaded and shipped on schedule and communicate information to customers as required
- Communication with customers and shipping clerks any order changes in a timely and accurate manner.
- Communicate with relevant parties including internal and external contacts regarding customer order and billing issues
- Provide support to team during busy order or plant issue times to establish a cohesive teamwork environment
- Maintains accurate Order Entry Notes for assignment area including details of customers order patterns
- Effectively escalates customer issues to team lead in a timely manner
- Provides accurate and timely processing of month-end billing activities assigned
- Manages and coordinates order changes in relation to product allocation between plants as needed
- Manages open deliveries within the set targets of the department and coordinates with the shipping clerks and customers on notification of any changes
Account Reconciliation & Issue Management
- Assigns appropriate reason code in SAP for any invoice corrections.
- Responsible for entry of credit and debit requests to customers’ accounts due to errors or customer requests according to department processes and company policies
- Liaise with the Finance, Sales, Supply Chain, and Customer Service for requested information and documentation needed in issue resolution
- Resolve complex customer issues in a professional and timely manner
- Support customer audit requests as requested
Experience Needed for Success :
- 2 years of full cycle order processing
- Excellent knowledge of Microsoft including Excel with Pivot Tables and Formulas
- Experience with ERP system
- HS diploma required with college degree preferred
- Great tenure
Founded in 1998, Professional Alternatives is an award-winning recruiting and staffing agency that utilizes technology and relationships to deliver top talent.
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Last updated : 2024-05-18
Job Summary
Full Time
$39k-49k (estimate)
05/20/2024
08/18/2024
profalt.com
Vienna, VA
50 - 100
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The job skills required for Customer support representative include Customer Service, Billing, Customer Support, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer support representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer support representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer support representative positions, which can be used as a reference in future career path planning. As a Customer support representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer support representative. You can explore the career advancement for a Customer support representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer support representative task.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
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Be as polite as possible when talking to clients over the phone.
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Consider using database to record activities and research product information.
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Learn to refer to other service or technical departments for follow up as needed.
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Understand the customer’s expectations.
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Step 3: View the best colleges and universities for Customer Support Representative.
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