TBC Bank Group PLC established Space International with the strategic aim of facilitating the group's global expansion efforts. In 2018, the team successfully introduced the pioneering neobank, Space, in Georgia. Building upon this success, subsequent efforts were directed towards the creation and launch of the fully digital bank in Uzbekistan, TBC UZ, in 2020. In a significant move towards enhancing its foothold in the Uzbek market, the group acquired Payme, a prominent local payments provider and esteemed brand among the Uzbek populace, in 2023.

Presently, a dedicated team of 1,700 professionals representing 17 nationalities collaborates to advance TBC's international presence. Space International spearheads the provision of cutting-edge technologies and top-tier professional services, while the local teams at Payme and TBC Uzbekistan drive sustained growth and operational excellence.

Space International is looking for an Incident Manager. 

As an Incident Manager at Space, you will be responsible for coordination of incidents throughout their entire lifecycle. This dynamic role requires effective communication with stakeholders within and outside the team, meticulous documentation, conducting comprehensive reporting, and more.

Job Description:

• Conduct complete execution of the full lifecycle of incident management
• Create and update incident records with incident classification and categorization
• Manage and communicate with the Team, dependencies, or vendors
• Provides regular status reporting to management
• Follow-up root cause analysis, corrective action implementation & carrying out preventive measures
• Assist management in planning complete product lifecycle from concept to execution
• Help identify Critical Success Factor (CSF) violations
• Perform other related duties as assigned by CTO, Dev Ops 

Required Experience:

• 5 years experience in software, information technology & banking industry
• Expertise in ticketing and incident management tools such as Jira Service Management, OpsGenie, etc.
• Basic knowledge of system design, API, and generic tech
• Experience in banking and/or fintech and/or e-commerce

Other skills:

• Good analytical skills, synthesis and writing skills
• Very good organization, Autonomy
• Excellent communication skills, good interpersonal skills, diplomacy and the ability to adapt to different people
• Advanced Knowledge of English language, Knowledge of Russian is an advantage

We Offer: 

• Full support and career-development resources to maximize your potential along our career journey
• Market competitive total compensation package
• 100% company-paid for every employee’s medical insurance
• Benefits and incentives to stay healthy and fit
• English language classes
• Possibility of being involved in an international project
• Hybrid working model, ensuring a good work-life balance
• Junk Fridays, fruit days, terrace BBQs, and many more

We encourage you to apply! 

Thank you for your interest in opportunities at JSC "Space International." Your privacy is a priority. We process data in compliance with the Law of Georgia "On Personal Data Protection." Your information is confidential and used solely for assessing suitability, with a maximum 3-year retention period. We securely store your data using BamboHR (Canada). You are authorized to request data deletion or modification, or provision of information regarding data processing. If you have any such requests or have any questions regarding data processing, please feel free to contact us ProfileModificationRequests@space.ge. Our commitment extends to equal treatment, ensuring a fair and unbiased selection process. Thank you for considering opportunities with us.