Space International is a team of courageous, empathetic, passionate, and vibrant tech talents who create a banking platform with superior customer experience, placing a special focus on differentiating by design, customer care, price transparency, and instant service delivery. 

Our courage and winning spirit help us reach incredible results - Space was first launched in Georgia as a neo-bank in a record time of eight months in 2018 and, later in 2020, in Uzbekistan under the brand name TBC Uz. Our employees are at the heart of our success, and we are agile enough for your ideas to make a difference and big enough for your career to grow. 

Space International is looking for an Incident Manager. 

As an Incident Manager at Space, you will be responsible for coordination of incidents throughout their entire lifecycle. This dynamic role requires effective communication with stakeholders within and outside the team, meticulous documentation, conducting comprehensive reporting, and more.

Job Description:

• Conduct complete execution of the full lifecycle of incident management
• Create and update incident records with incident classification and categorization
• Manage and communicate with the Team, dependencies, or vendors
• Provides regular status reporting to management
• Follow-up root cause analysis, corrective action implementation & carrying out preventive measures
• Assist management in planning complete product lifecycle from concept to execution
• Help identify Critical Success Factor (CSF) violations
• Perform other related duties as assigned by CTO, Dev Ops 

Required Experience:

• 5 years experience in software, information technology & banking industry
• Expertise in ticketing and incident management tools such as Jira Service Management, OpsGenie, etc.
• Basic knowledge of system design, API, and generic tech
• Experience in banking and/or fintech and/or e-commerce

Other skills:

• Good analytical skills, synthesis and writing skills
• Very good organization, Autonomy
• Excellent communication skills, good interpersonal skills, diplomacy and the ability to adapt to different people
• Advanced Knowledge of English language, Knowledge of Russian is an advantage

We Offer: 

• Full support and career-development resources to maximize your potential along our career journey
• Market competitive total compensation package
• 100% company-paid for every employee’s medical insurance
• Benefits and incentives to stay healthy and fit
• English language classes
• Possibility of being involved in an international project
• Hybrid working model, ensuring a good work-life balance
• Junk Fridays, fruit days, terrace BBQs, and many more

We encourage you to apply!