17 Jobs in Tampa, FL
Courser, Inc. is Hiring a Help Desk Specialist Near Tampa, FL
SUMMARY: The Help Desk Engineer level 2 is responsible for second-tier support for PC and server
hardware and software, mobile devices, firewalls, network services, and any other technical issues that
might arise for our clients. The ideal candidate is enthusiastic, positive and possess great customer service
skills
JOB RESPONSIBILITIES:
Field incoming Help Desk requests via both telephone and work orders in a courteous manner.
Provide Level 1 & 2 Desktop / Server support
Work in fast-paced environment simultaneously handling multiple clients
Troubleshoot a wide range of software applications
Provide training and troubleshooting for Tier 1 support team
Utilize RMM and PSA platforms to maximum efficiency.
Maintain timely and accurate documentation of work performed.
Participate in the On-Call Rotation
Adhere to LSI company policies and best practices.
MINIMUM QUALIFICATIONS:
1 years of technical experience working with small to large business environments
Excellent customer service skills
Knowledge of basic network protocols (TCP/IP, DHCP, DNS, VPN, SMTP, etc.)
Working knowledge of Active Directory, Terminal Services, Hyper-V and Office 365
Able to lift 75 pounds (Servers, Computers, Network Hardware, Cabling, etc.)
Ability to work independently within a team based environment
Personal transportation and valid license required
PREFERED SKILLS
Desktop & Server Support OS Windows (All Versions)
eFolder Backup and Disaster Recovery solutions
SonicWALL / WatchGuard Firewalls
PSA – ConnectWise
RMM – LabTech
Job Type: Full-time
Pay: $19.21 - $23.14 per hour
Work Location: In person
Job Summary
Full Time
$57k-71k (estimate)
05/18/2024
09/11/2024
courserapp.com
<25
The job skills required for Help Desk Specialist include Help Desk, Customer Service, Troubleshooting, Active Directory, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Specialist positions, which can be used as a reference in future career path planning. As a Help Desk Specialist, it can be promoted into senior positions as a Help Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Specialist. You can explore the career advancement for a Help Desk Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Help Desk Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Help Desk Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Help Desk Specialist job description and responsibilities
Help desk support specialists are the go-to people for providing technical assistance and support related to computer systems, hardware, and software.
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The help desk team will train users on basic system and computer functions.
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Help desk support teams are patient task managers who know how to find or create solutions to unexpected problems.
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Remote help desk technicians support technology customers via phone, online and occasionally on-site.
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Help desk technicians need a deep understanding of computer hardware and software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Help Desk Specialist jobs
Learn more about the role, tasks and how to become a help desk technician.
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Thankfully, old desks can be rehabilitated and refinished with a little effort.
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Develop a culture of helping within the help desk.
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These business oriented specialists must have a knowledge of SQL programming and be able to work with software developers to create data mining algorithms.
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Use data and technology to help people develop new skills.
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Step 3: View the best colleges and universities for Help Desk Specialist.
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