Deliver business value through Right and Fast partnership

Honeywell is charging into the Industrial IoTrevolution with the establishment of Honeywell Connected Enterprise (HCE),building on our heritage of invention and deep, on-the-ground industryexpertise.

As part of HCE, Honeywell Life Sciences (HCLS) focuses onthe quality management side of the industry, make quality a proactive, ratherthan reactive goal.

Honeywell QMS solutions help companies bring products tomarket leveraging the highest level of quality management processes and technology advances tobe ready for what's next.

The Sr Customer Success Representative works closely withcustomers from onboarding through renewals to ensure maximum customer value.

Asa trusted advisor, customer advocate, and coach, the Sr Customer SuccessRepresentative determines how HCLS's products can be effectively applied to support achievement of the customer'sstrategic business goals.

The Sr Customer Success Representative willorchestrate an exceptional customer experience by bringing the right internaland external resources to ensure the successful use of Sparta products,resulting in referenceable customers.

The Sr Customer Success Representativewill be commercially savvy, perform account planning activities, and seekbusiness development opportunities while ensuring adoption, expansion, andrenewals.

The annual base salaryrange for this position in California and New York (excluding most majormetropolitan areas), Colorado, Connecticut, and Hawaii is $80,000-$95000.

For Washington and most major metropolitan areas in New York &California, the annual base salary range is $85,000-$100,000.

Please notethat this salary information serves as a general guideline. Honeywell considersvarious factors when extending an offer, including but not limited to the scopeand responsibilities of the position, the candidate's work experience,education and training, key skills, as well as market and businessconsiderations.

This position is incentive plan eligible.

Responsibilities :

• Champion and support the Customer Success practice within HCLS's corporate strategy and help develop a culture that is always customer focused.
• Act as single point-of-contact for existing assigned accounts. Manage all aspects of HCLS's relationship with assigned customers.
• Operate in a matrixed environment to efficiently and effectively onboard new customers, and provide ongoing customer advocacy, support and best practices to deliver a superior experience to customers.
• Engage customers and develop strategic recommendations that positions HCLS products and services to advance the customer's strategic initiatives and deliver mutual value.
• Play a critical role in providing product feedback to the HCLS product team.
• Proactively manage the customer feedback lifecycle for assigned customer accounts.
• Understand and convey principles of QMS and its functionality.
• Develop and execute a renewal strategy, proactively identifying and taking steps to mitigate risk to ensure the customer is prepared and satisfied to renew on schedule.
• Assist in planning and executing internal and external events.

YOU MUST HAVE

• 3 Years' experience in a Customer Success role
• Bachelor's degree, or equivalent.

WE VALUE

• 3 Years' experience working in SaaS solutions environment
• High business acumen & technical aptitude.
• Knowledge of the life sciences / regulated industries.
• Demonstrated success in effectively influencing and motivating diverse project teams
• Experience collaborating across departments internally.
• Working knowledge of Quality Management functions and the QMS space.
• Ability to drive customer loyalty and satisfaction.
• Experience in programming, database management, and cross-platform environments
• Ability to interpret trends using statistical analysis
• Working knowledge of salesforce.com platform.

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

Benefits :

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package.

This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability;

401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.

For more information visit : Benefits at Honeywell

This role is #remote but candidates must live in the US.

Additional Information

• JOB ID : HRD232462
• Category : Sales
• Relocation Tier : Not Applicable
• Security Clearance :
• Aviation Authority (FAA for US) :
• Band : 03
• Referral Bonus : 3000
• Requisition Type : Standard Requisition
• US Citizenship :
• FLSA Statement :
• FLSA CODE : Exempt

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Last updated : 2024-06-14