ABOUT US

Join us in making a career in Independent Living Systems, an industry leader in managing home and community-based programs for over 20 years. Independent Living Systems, LLC and its subsidiaries offer a comprehensive range of clinical and third-party administrative services to managed care organizations and providers that serve high-cost, complex member populations in the Medicare, Medicaid, and Dual-Eligible Market. ILS provides tailored integrated solutions aimed at improving health outcomes while rebalancing costs, addressing social determinants of health and connecting members with community-based resources.

Position Summary

The Desktop Technician II is responsible for supporting user equipment, including laptops, printers, phones, and software. He/she must be able to maintain and upgrade equipment and software when needed. He/she will need to be capable of creating new computer images for a variety of laptop hardware. He/s will need to be highly skilled in troubleshooting user hardware and software issues.

Essential Functions 

• Maintain and upgrade equipment when needed.
• Maintaining software applications, operating systems, and regular maintenance on equipment.
• Strong organizational skills and ability to multi-task in an enterprise environment
• Properly assigns incident and service request tickets priority using impact and urgency and product categorization classification. 
• Performs escalation procedures when needed. 
• Performs other duties as required or assigned. 

Education and Experience

• Must have a minimum of 2 - 3years of helpdesk or desktop support experience in a large enterprise environment.
• A Microsoft certification such as CompTIA A or equivalent is a must.
• A college degree in Computer Science is preferred. 

Required Skills

• Advanced working knowledge of up-to-date desktop applications
• Must have knowledge of MS Exchange/Office 365. 
• Must be familiar with Active directory.
• Perform password resets on applicable systems.
• Must have advanced knowledge of Excel, word, Visio, and other Microsoft applications.
• Maintains current knowledge of relevant technology as assigned. Ability to communicate in a polite, and friendly manner, both written and verbal.
• Advanced experience with operating systems, such as Windows 10, and 11
• Must have the ability to work independently and well with others. Must be detail oriented.
• Strong organizational skills and ability to multi-task in an enterprise environment
• Must be familiar with applications such as Bit Locker and OKTA.
• Must hold a valid driver’s license with no restrictions and possess reliable transportation.
• Must have extensive knowledge of hardware such as laptops, desktop, printers, cell phones and tablets.
• Healthcare experience preferred. 

EEO STATEMENT 

In compliance with the Drug-Free Workplace Act of 1988, Independent Living Systems has a longstanding commitment to provide a safe, quality-oriented, and productive work environment. Alcohol and drug abuse pose a threat to the health and safety of ILS employees and to the security of the company's equipment and facilities. For these reasons, ILS is committed to the elimination of drug and alcohol use and abuse in the workplace. Independent Living Systems, LLC, and its subsidiaries, including FCC, provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, disability, ancestry, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.