4 Jobs in St. Augustine, FL
Hubstaff is Hiring a Customer service consultant Near St. Augustine, FL
Overview : I am seeking an experienced Freelance Customer Service System Consultant to design and implement a customer service framework for my growing online and local event seed sales business.
This project-based role is ideal for independent professionals who excel in creating efficient, scalable customer service solutions.
Responsibilities :
- Assess the current customer interaction points and develop a comprehensive plan to enhance customer service across all platforms.
- Design a customer service system that includes templates for common customer inquiries, guidelines for customer interactions, and escalation procedures for handling complaints.
- Implement a training module for our team to efficiently use the customer service system, ensuring they are equipped to maintain high standards of customer engagement.
- Provide recommendations for customer relationship management (CRM) tools that align with our business size and customer interaction style.
- Deliver a final report outlining the system setup, usage guidelines, and any recommendations for ongoing adjustments or improvements.
Project Deliverables :
- A fully functional customer service framework tailored to our business needs.
- Training materials for our team on the new customer service practices.
- A comprehensive guide on the CRM tools suitable for our business.
Qualifications :
- Proven experience in customer service consulting, particularly with e-commerce and event management businesses.
- Strong understanding of CRM systems and their integration into customer service workflows.
- Excellent communication and project management skills.
Contract Terms :
- This is a temporary, project-based contract role.
- The contractor will work independently and manage their schedule to deliver the project within agreed timelines.
- The contractor is expected to use their own tools and resources to complete the project.
- Payment will be made upon completion of the project milestones and final acceptance of the work.
Application Process : Interested candidates should submit a proposal outlining their approach to the project, along with any relevant case studies or examples of similar projects completed.
Please include your expected project timeline and total cost estimate.
Last updated : 2024-05-13
Job Summary
Full Time
$48k-62k (estimate)
05/14/2024
06/21/2024
hubstaff.com
FISHERS, IN
100 - 200
2013
DAVID NEVOGT
<$5M
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