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POSITION SUMMARY
Manages, maintains and repairs Communications / 9-1-1 IT systems. Diagnoses and repairs faults, resolves network issues, and installs and configures hardware and software. Performs difficult technical work maintaining and assisting users of office automation hardware and software; does related work as required. Work is performed under the regular supervision of the CAD Operations Manager.
ESSENTIAL DUTIES
KNOWLEDGE, SKILLS AND ABILITIES
Excellent problem-solving skills; ability to communicate technical information in an accessible manner to non-technical employees; process improvement mindset; software maintenance and testing capability; basic knowledge of networking principles and operating systems; ability to effectively prioritize and execute tasks in a high-pressure environment; customer-service focus; and hands-on problem solving. Thorough knowledge of the operation, uses and capabilities of office computers and peripheral equipment; ability to understand and carry out oral and written instructions; ability to analyze software programs and make program adjustments; ability to train users of office automation hardware and software systems; ability to establish and maintain effective working relationships with employees, vendors and associates.
EDUCATION AND EXPERIENCE
Any combination of education and experience equivalent to graduation from an accredited college with an associate degree with major course work in management information systems or related field and considerable experience in application support, troubleshooting software, hardware, networking and printer problems, Helpdesk, in IT or similar technical function.
LICENSE, CERTIFICATIONS, and OTHER REQUIREMENTS
Job Type: Full-time
Pay: From $47,911.00 per year
Benefits:
Compensation package:
Experience level:
Schedule:
Ability to Relocate:
Work Location: In person
Full Time
$91k-114k (estimate)
07/26/2023
07/03/2024
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