The Account Executive (AE) is expected to be an ambassador for our clients and to meet the service levels promised. The AE will establish strong business relationships while supporting MFALS company mission and strategic initiatives. The AE is the primary person our clients will communicate with and must be professional, prompt and courteous always. The AE must have strong interpersonal and listening skills as well as be capable of problem analysis and problem solving while maintaining empathy and professional best practices. The AE will handle complaints promptly and must possess the necessary skills to be successful in problem resolution while defusing tension. The AE must interact with clear and prompt communication. The AE must have strong organizational skills and be detail oriented. The AE must understand and manage all facets of the client relationship to include communication, systems, and meetings. The AE will work with the Operations and Systems teams to ensure the account operates efficiently. The AE will be proficient in the operation of a computer and mouse. The AE will be proficient in the use of excel and word. The AE will understand this role may often be challenging and that he/she should be able to remain calm and polite in tough situations
Responsibilities:

• The AE must have strong verbal and written communication skills in English.
• The AE is expected to understand the system and how it relates to the assigned client. This may include.
• Attending internal training sessions and reading any material furnished by management.
• Participating in account audits by designated persons as deemed necessary by management.
• Participate in cross training activities as deemed necessary by management.
• The AE is expected to follow up with their account daily and respond during their work hours to all scheduled calls/meetings/emails involving their clients within 1 business hour.
• The AE will work with their backup or assisting member of the team assigned to the account to ensure they are aware of all pending actions needed so there is no gap in service to our clients.
• The AE is expected to monitor and report on all activities regarding their client to the appropriate team leaders, building managers (BM), assistant building managers (ABM), Senior Account Manager (SAM), or SVP of Retail Logistics (SVP).
• The account executive is expected to communicate with their team leaders for any projects to quote or value-added services (VAS) work.
• The account executive is expected to bring to the attention of their SAM and SVP any factors that hinder the AEs ability to close business.

Organizational Relationships

• The AE reports directly to the SVP of Retail Logistics.
• The AE will handle the office side of the account.
• Operations will handle the warehouse side of the account.
• AE will communicate all actions needed to the BM and ABM and they in turn will arrange for any assignments in the warehouse.

Daily Functions Outbound Orders

• The AE will start their day by running an unshipped order report and reviewing all open or on hold orders pending to ship.
• The AE will update the shipping log for any missed pickups by carriers.
• AE will reach out to carriers to reschedule and make sure client is copied on communication.
• The AE will review the EDI Orders page if their account uses EDI to ensure there is nothing pending to import.
• If there are orders to import the AE will import the orders. These orders should then populate into WMS as H status orders.
• Methods possible are API, EDI 940, 850, CSV upload, manual entry.
• AE will process all orders being released and make sure that all documents and labels needed are prepared and that the release is acknowledged by the warehouse.
• Documents are printed.
• Labels, if needed, are printed and verified prior to order release to warehouse.
• All system entries available at time of release are entered and any LTL/TL/WC are put on the shipping log with a planned to ship date
• The AE is responsible for the routing of their orders through the appropriate retailer sites or retailer designated agents.
• AE will perform required routing on the first available date and will communicate to all parties any delay identified planned or unplanned.
• AE will work with the client on any adjustments needed to the schedule and will keep the warehouse informed.
• AE will follow released orders daily updating system as new information becomes available.

Billing Weekly

• AE will capture all billable items for that week and make sure that the billing department is aware of any VAS or quoted projects or costs outside of the fulfillment price schedule.
• Billing closes out on Saturday each week with Sunday starting the next week. AE will make sure that billing is turned into AR the following Tuesday.
• The AR Department may decide to combine a partial week which they will communicate to you and you will then have 2 business days following that cutoff to have all billing materials gathered and turned into the AR.

Inbound Goods

• The AE is responsible for ensuring notification of inbound goods is routed to the receiving department. It is the responsibility of AE to work with the receiving department on containers arriving and any priorities that may affect outbound order commitments.
• Weekly/Monthly review with client to evaluate inbound volumes, which should then be shared with the BM, ABM, SVP and SAM as well as the receiving team.
• SKU Setup and Entry
• AE will be responsible for any new item entries and validation of the data entered to ensure it is correct and makes logistical sense.
• The AE is responsible for the integrity of the system data in relation to their accounts.

Production

• The AE is responsible for coordinating with the assigned Production agent all special projects in the warehouse.
• Special projects are shared with the BM, ABM, SAM and SVP as well as the billing department once a rate has been approved.
• The AE will work with their team to quote any VAS work and to get it scheduled on the floor. The warehouse will normally be tasked with the creation of work orders however the AE may need to assist occasionally if needed.
• AE will work with Client to outline project, so a concise request is submitted.