**Overview:** We are seeking a skilled Help Desk Analyst to join our team. The ideal candidate will provide technical assistance and support related to computer systems, hardware, and software. If you have a passion for IT support and troubleshooting, we want to hear from you. **Duties:** - Respond to user inquiries via phone, email, or in-person - Diagnose and resolve technical hardware and software issues - Install, configure, and maintain computer systems - Provide technical support for network-related issues - Collaborate with the IT team to ensure smooth operations - Document all reported incidents and solutions in the ticketing system **Experience:** The successful candidate should possess the following skills: - Proficiency in network administration and troubleshooting - Knowledge of TCP/IP protocols and LAN/WAN configuration - Familiarity with computer hardware components and peripherals - Experience with Windows operating systems and computer management tools - Ability to provide IT support for software applications - Understanding of DNS, Active Directory, and other network services - Strong analytical skills to identify and resolve technical issues efficiently This position offers a competitive salary based on experience level. If you meet the qualifications above and are eager to contribute your expertise to our team, we encourage you to apply.

Job Type: Full-time

Pay: $19.38 - $20.54 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• No experience needed
• Under 1 year

Schedule:

• Monday to Friday

People with a criminal record are encouraged to apply

Ability to Commute:

• Scranton, PA (Required)

Work Location: In person