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Software Technical Support Specialist
Porter Lee Corporation (PLC) , located in Schaumburg Illinois, is one of the leading providers of LIMS, (Laboratory Information Management Systems) software for forensic crime laboratories.
A position at PLC involves fielding calls and emails from customers, creating tickets, testing software, and providing solutions for both simple and complex issues.
Our customers are law enforcement agencies and forensic crime labs from around the entire USA. We provide case management software that has many functions, including:
The more experienced or specialized technical support staff members work with crystal reports, database issues (MSSQL, ORACLE), MS Word templates and technical troubleshooting. You would need to have the aptitude to learn new technologies quickly.
We also have a project group that that involves travel and on-site implementation of our software for new customers.
We have been in business since 1996 and currently employ around 30 people. Take a look at our website to get a little more info about us, www.porterlee.com
Candidates will be required to pass a fingerprint level background check before employment. Employees are frequently required to submit to drug testing when requested to do so by a customer we support.
Hybrid Work: Some in office and some at home work
If you are interested in setting up an initial phone interview, please contact:
Calla Mikolajczyk
Project Manager
Porter Lee Corporation
www.porterlee.com
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
Schedule:
Application Question(s):
Education:
Experience:
Ability to Relocate:
Willingness to travel:
Work Location: In person
Full Time
$79k-98k (estimate)
05/08/2024
09/03/2024
The job skills required for Software Technical Support Specialist include Technical Support, Analysis, SQL, etc. Having related job skills and expertise will give you an advantage when applying to be a Software Technical Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Software Technical Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Software Technical Support Specialist positions, which can be used as a reference in future career path planning. As a Software Technical Support Specialist, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Software Technical Support Specialist. You can explore the career advancement for a Software Technical Support Specialist below and select your interested title to get hiring information.