3 Jobs in Santa Rosa, FL
Ace Handyman Services - Panama City FL is Hiring a Customer Service Representative Near Santa Rosa, FL
Overview:
The Customer Service Representative is the primary person who answers the phone to discuss our services, prices and availability. Every effort to assist new customers in understanding how we work is expected during each conversation. Once a complete understanding has developed and estimated package/pricing is given, each customer is to be scheduled with a brief description of the type of work, the correct Craftsman, and an exact date and time when work is to be performed. This information is passed along to the Craftsman in the field the night prior. Every effort to assist the Craftsman during this process is to be made from the office.
Duties:
-Answering the phone in 3 rings.
-Enter lead in CRM (ServiceTitan), educating customer on AHS and following call blueprint.
-Schedule job on appropriate craftsman based on skill set and location. Inputting detailed notes on job description that is easy and clear for CM.
-Making sure the schedule is packed and with efficiency for the Craftsmen.
-Return calls, voicemails and emails in a timely manner and all by end of day.
-Contact each lead update the notes in ServiceTitan following the sales process.
-Call customers for job review.
-Call warranty calls.
-Review schedule to make sure invoices and estimates are complete and paid.
-General Admin tasks, supply updated, filing, office maintenance.
-Send thank you notes weekly
-Complete understanding of the AHS Service Path.
-Handling customer complaints and escalating as necessary.
Qualifications:
-1 years’ experience in customer service skills.
-Previous dispatching experience, STRONGLY PREFERRED
-Ability to solve complex problems
-Excellent written and verbal communication and interpersonal skills.
-Ability to handle stressful situations and work in a fast-paced environment.
-Microsoft suite (Outlook, Word, Excel) experience.
-Minimum of 45 WPM and ten-key a plus.
-Multi-tasking, time management and prioritization skills a must.
-Critical thinking skills.
-Assisting with additional projects and tasks as asked.
We offer competitive pay, a positive work environment, and opportunities for career growth. If you are a dedicated individual with excellent customer service skills, we would love to hear from you. Apply now to join our team as a Customer Service Representative!
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Health insurance
- Paid time off
Experience level:
- 1 year
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Ability to Commute:
- Santa Rosa Beach, FL 32459 (Required)
Ability to Relocate:
- Santa Rosa Beach, FL 32459: Relocate before starting work (Required)
Work Location: In person
Job Summary
Full Time
$34k-43k (estimate)
05/19/2024
09/14/2024
The job skills required for Customer Service Representative include Customer Service, Verbal Communication, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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