43 Jobs in Santa Clarita, CA
LA Police Gear is Hiring a Customer Service Supervisor Near Santa Clarita, CA
A back up supervisor to the customer service department processes orders in preparation for shipment, assists in supervising the customer service department and performs tasks within the customer service department.
Essential Functions:
- Perform supervisory functions as needed (and in the absence of the Customer Service Manager) including but not limited to: schedule lunch times, coach customer service associates
- Train new customer service associates.
- Process complete and partial orders as needed.
- Communicate with the warehouse regarding any issues pertaining to the processed orders.
- Import and fill backorders as needed.
- Perform tasks/review reports including but not limited to:
- Verify Hold Orders
- Multiple No BS Orders
- Duplicate Orders
- Discontinued/Imported In-Stock Orders
- Customer Comments
- Verify-Fraud Orders
- High Capacity Mag Orders
- Review high dollar orders to ensure they are not fraudulent before processing.
- Contact customers for ID’s needed for restricted items.
- Answer incoming phone calls, chats, faxes and emails from customers and provide desired information in order to resolve any inquiries or issues the customer may have.
- Clarify any issues for the customers by researching the issue and providing information, researching alternatives and implementing solutions.
- Place manual orders.
- Problem solve and provide resolutions that will ensure customer retention and high customer service ratings/reviews.
- Maintain accurate customer information and record all correspondences in the order management system.
- Serve as a back up to other aspects of the customer service departments such as purchase orders, quotes, drop ships and the call center.
- Light cleaning such as consistently maintaining a clean workspace and contributing to the overall cleanliness of the public office spaces (kitchen, bathroom, breakroom, etc.).
- Light clerical duties such as filing or invoicing.
- Other tasks otherwise not specified.
- Attention to detail.
- Exceptional verbal and written communication skills.
- Ability to multitask.
- Technology savvy.
- Proficient in the English language.
- Excellent time management.
- Friendly, good natured and patient demeanor.
Requires at least a high school diploma or GED.
Equipment:
Position requires consistent use of a computer, monitors, mouse, keyboard, copier, and phone.
Physical Job Requirements:
- Sitting on a constant basis.
- Standing, walking, bending, kneeling, squatting, lifting and stooping on an occasional basis.
- Climbing stairs on a daily basis.
- Viewing information on monitors, phone, and paperwork.
- Manual dexterity to operate all phone and computer equipment.
LA Police Gear is one of the largest online retailers of military, police, and tactical apparel and gear. We have a reputation for low prices, fast shipping, and great customer service. Our operation is very lean and employees are expected to work extremely hard and efficiently. We currently have two retail stores, with plans to open more.
Job Summary
Full Time
Retail
$53k-67k (estimate)
06/01/2024
07/31/2024
lapolicegear.com
ONTARIO, CA
25 - 50
2001
$10M - $50M
Retail
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About LA Police Gear
We carry almost anything you can imagine for police, military, private security, emergency medical services, outdoor activities, and infinitely more. Whether you need something for work or for pleasure, weve got your back. Here at LA Police Gear, we pride ourselves in excellent customer service, competitive prices, and speedy shipping. We have live on-site phone operators during our normal business hours who can answer any questions you may have about your order or a specific item. On top of our friendly customer service crew we also offer some of the lowest prices youll find on the internet, ...
and with our Price Match Guarantee, youll find it difficult to find a reason to shop anywhere else. Our Mission: LA Police Gear strives to efficiently provide customers with exceptional prices while maintaining fast, friendly, and knowledgeable service.
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The job skills required for Customer Service Supervisor include Customer Service, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Supervisor positions, which can be used as a reference in future career path planning. As a Customer Service Supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Supervisor. You can explore the career advancement for a Customer Service Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Supervisor jobs
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Step 3: View the best colleges and universities for Customer Service Supervisor.
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