Department: Housekeeping

Job Title: Guest Room Attendant

FLSA Status: Non-Exempt

Job Overview: Room Attendants are responsible for cleaning rooms and hallways in hotel by following service standards.

Reports to: Housekeeping Management

Duties and Responsibilities:

• Clean, dust, wax, scrub, polish and service assigned guest rooms daily in accordance with hotel procedures
• Greet any and all guests with a "Good Morning" (or afternoon, evening)
• Replace linens on beds and replenish guest room supplies
• Empties wastebaskets
• Rearrange furnishings, drapes and room accessories
• Provide necessary linen and amenities to guests in accordance with the guest room legend
• Leave the guest room in uniform arrangement as determined by the Executive Housekeeper and make sure the door is closed and the room is locked
• Report any damage, hazards, repairs, and strangers in assigned areas
• Return any items found in guest rooms, hallways, or back of the house to the Housekeeping department as a lost and Found item and writing: the date, where it was found, description of the item, and the name of the person who found it
• Clean all corridors and service areas
• Respond to any projects or requests developed by the Housekeeping management team
• Restock cart at end of shift and organize the linen closet to prepare for the next day
• Other housekeeping duties as assigned

Qualifications: 

• Must have flexible schedule including availability on weekends and holidays in between the hours of 10am-6pm
• Ability to maintain standard attendance expectation
• Ability lift up and push/pull up to 50 lbs. plus stand, walk and move around during entire 8 hour shift
• Must be able to speak, read, write and understand the primary language(s) used in the workplace (English)
• Must be able to respond to guest requests quickly and efficiently
• Professional demeanor - service oriented
• Demonstrate ability to multi-task, manage time and work well under pressure
• High school or equivalent education preferred
• No prior experience required. Previous housekeeping experience within a luxury boutique hotel or resort is preferred

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

CA applicants: The California Privacy Notice can be found at https://careers.aperturehotels.com/cpra/

Source: Hospitality Online