Discover the beauty of San Diego, on the waterfront, in the heart of downtown at Manchester Grand Hyatt San Diego. This iconic hotel features 1,628 guestrooms and 320,000 square feet of event space with stunning Pacific Ocean and city views. We are looking for the very best to join our AAA 4-Diamond Hotel, featured in the Top 10 of all Meeting Hotels in the United States per Cvent.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. The primary responsibilities of the Colleague Experience Supervisor involve meeting and exceeding the needs of our colleagues and leaders to inspire them to deliver an outstanding experience for our guests and for each other. This role will assist and educate our colleagues on internal Hyatt systems and processes, produce colleague communications, coordinate colleague appreciation events/perks, and assist with onboarding our new colleagues to the Hyatt family. Additional priorities may include assisting the Colleague Experience team with all other areas, such as benefit administration, recruitment, safety, and learning/development.

Responsibilities include:

• Help deliver an inspirational on-boarding experience for new colleagues
• Coordinate new hire paperwork and processes related to ensuring a new hire is set up for success (i.e. name tag, locker, uniform, time clock registration, etc.).
• Ensure department schedule, tour and introductions occur to welcome our new colleague into our Hyatt Family
• Ensure activities and events are reflective of our culture and that they demonstrate Hyatt’s purpose and values
• Plan, execute and enhance property-specific events and perks
• Create fun and rewarding Hyatt Community events, monitor and track activities
• Create a warm and welcoming environment for our colleagues
• Maintain a space for colleagues to relax and refresh
• Serve as a resource and support for colleague engagement initiatives
• Update Back Office Board, Hyatt Check-In & Colleague Connect
• Collaborate with leaders to drive colleague recognition programs
• Gain insight through empathy interviews to reward people in unique and creative ways
• Help execute colleague communications programs
• Enhance our colleague experience by working with teams to address concerns quickly and efficiently
• Share and respond to any associate relations issues/concerns as well as positive comments
• Point of contact for:
• Benefit inquiries (Vacation, Comp Rooms, Education Assistance)
• Wage verifications
• Unemployment Claims

WAGE: The hourly rate for this position is $26.50

SCHEDULE: Wednesday, Thursday and Friday 8am-4:30pm.

Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Hyatt has the best to offer including: paid holidays, vacation and sick leave, medical health care after 30 days of Full Time employment, paid FamilyBonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals during shifts, and many more!

Hyatt is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity

• A true desire to satisfy the needs of others in a fast paced environment
• Ability to empathize and inspire others

• Experience with change and conflict management
• Outstanding interpersonal skills
• Refined verbal and written communication
• Bi-lingual a plus
• Previous hospitality and/or customer service experience preferred
• Previous Human Resources experience required, 1 – 2 years