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Job Description:
This position provides advanced operational support for a business unit in the execution of daily activities in support of the SVB Go platform. Facilitates processes and associates workflow while ensuring compliance with all applicable regulations and policies. Maintains records or systems crucial for business operations. Answers inquiries and resolves issues, updating department records or systems accordingly, in alignment with service standards and business goals. Assists in the identification of process inefficiencies or opportunities for improvement. May guide less experienced specialists on the team through knowledge in the area of work.
This is a hybrid position located in Phoenix, AZ and candidates must live within a commutable distance of this office location. The schedule for this role is typically Monday through Friday covering the closing shift (subject to change based on business needs) of 8:30 AM - 5:30 PM Pacific Time.
Responsibilities:
Service - Answers inbound communications to service accounts, fulfill requests, or address issues. Determines target needs and provides resolution while maintaining a high standard of service. Identifies appropriate course of action for more complex issues or disputes.
Operational Support - Performs various operational tasks that occur during customer, vendor, and associate inquiries. Streamlines the workflow for other associates within the business unit through operational activities. Identifies and communicates process inefficiencies. May offer recommendations for process improvements.
Documentation - Handles standard documentation associated with daily activities, which may include processing, reviewing, or distributing materials. Maintains and updates department records either physically or within a system.
Business Proficiency - Provides knowledge in area of work. Reviews and maintains knowledge of any laws, regulations, and policies that affect specific job duties to produce work that is accurate, efficient, and compliant. Utilizes product, system, or process familiarity to resolve problems and handle customer requests. May offer guidance and direction to less experienced specialists through knowledge in the area of work.
Qualifications:
High School Diploma or GED and 2 years of experience in Financial Services or Operations Support OR N/A and N/A years of experience in Financial Services or Operations Support
Preferred Qualifications:
-Working knowledge of the SVB Go platform
-Inbound call center experience
Job Type: Contract
Salary: $21.44 - $27.00 per hour
Benefits:
Schedule:
Experience:
Ability to Commute:
Ability to Relocate:
Work Location: In person
Contractor
IT Outsourcing & Consulting
$91k-121k (estimate)
03/24/2024
07/20/2024
tekrek.com
San Ramon, CA
<25
IT Outsourcing & Consulting
The job skills required for Relationship Banker include Financial Services, Client Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Relationship Banker. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Relationship Banker. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Relationship Banker positions, which can be used as a reference in future career path planning. As a Relationship Banker, it can be promoted into senior positions as a Private Banker III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Relationship Banker. You can explore the career advancement for a Relationship Banker below and select your interested title to get hiring information.