SUPPORT ASSOCIATE (SPANISH BILINGUAL) SUMMARY:

The Support Associate is responsible for processing and verifying applications and contracts. They are also responsible for helping manage client accounts by communicating account updates and answering client inquiries and outstanding issues.

WHO WE ARE:

PCI is one of the nation’s leading indirect consumer lenders to offer financing to the direct sales industry. We remain a stable, mid-sized, family-owned business by earning and extending trust through Clarity, Compassion, Character, Competency, Commitment, Connection, Contribution, & Consistency.

WHY WORK FOR PCI?

• Start Your Path To Success
• Make A Positive Difference
• Work In A Positive and Diverse Environment

SUPPORT ASSOCIATE (SPANISH BILINGUAL) RESPONSIBILITIES:

• Providing exceptional service to our customers and clients through our Values, Vision & Mission.
• Assist staff with troubleshooting various account scenarios as well as application and contract errors.
• Communicate with clients about account matters as well as answer client inquires and outstanding issues.
• Field incoming calls, phone credit applications, electronic credit applications and various types of paperwork for loan processing.
• Providing technical and application support to clients and customers.
• Review contract details with clients and customers by phone.
• Verify the customer’s identity and ensure their overall satisfaction and knowledge of financing terms and process.
• Verifying information submitted by customers with third parties.

SUPPORT ASSOCIATE (SPANISH BILINGUAL) QUALIFICATIONS:

• Must be fluent in Spanish and English
• Customer and Personal Service
• Time Management and Organization
• Positive Attitude
• Detail orientated
• Problem resolution focused
• Empathetic and patient
• Proactive communicator

SUPPORT ASSOCIATE (SPANISH BILINGUAL) OFFICE LOCATION:

• 628 Roosevelt Rd. Saint Cloud, MN 56301

SUPPORT ASSOCIATE - SPANISH BILINGUAL HOURS:

• Full Time, 40 hours/week
• Tuesday-Saturday: 8:00am-5:00pm CST

SUPPORT ASSOCIATE - SPANISH BILINGUAL COMPENSATION:

• Pay Grade: H2
• Minimum - Midpoint: $21.00 - $24.25 per hour
• Starting Pay Based on Experience

BENEFITS: PCI has standard and competitive benefit plans as well as BENEFITS that are ABOVE & BEYOND!

• PCI will match 100% of your 401k deferrals up to 5%
• Annual Discretionary Bonus
• 8 Paid Holidays
• Tuition Reimbursement
• Student Loan Match Program
• Paid Maternity and Paternity Leave
• Paid Time Off (PTO)
• Donation Matching & Paid Volunteer Time

EQUAL EMPLOYMENT OPPORTUNITY:

PCI is an equal employment opportunity employer that is committed to diversity and inclusion in the workplace. We make hiring decisions based solely on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact PCI HR at HumanResources@preferredcredit.com.

Job Type: Full-time

Pay: $21.00 - $24.25 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Morning shift

Weekly day range:

• Every weekend

Ability to Commute:

• Saint Cloud, MN 56301 (Required)

Ability to Relocate:

• Saint Cloud, MN 56301: Relocate before starting work (Required)

Work Location: In person