COLLECTIONS SPECIALIST (SPANISH BILINGUAL) SUMMARY:

The Collections Specialist collaborates closely with customers to address payment concerns, negotiate repayment arrangements, and meticulously document collection interactions. Leveraging our unique first-party advantage, we prioritize empathy and solution-oriented approaches over aggressive sales tactics, ensuring positive outcomes for all parties involved.

WHO WE ARE:

PCI is one of the nation’s leading indirect consumer lenders to offer financing to the direct sales industry. We remain a stable, mid-sized, family-owned business by earning and extending trust through Clarity, Compassion, Character, Competency, Commitment, Connection, Contribution, & Consistency.

WHY WORK FOR PCI?

• Start Your Path To Success
• Make A Positive Difference
• Work In A Positive and Diverse Environment

COLLECTIONS SPECIALIST (SPANISH BILINGUAL) RESPONSIBILITIES:

• Contacts customers with overdue accounts to discuss payment options and establish repayment plans.
• Maintains accurate and up-to-date records of all collection activities, communications, and payment agreements.
• Utilizes phone calls, emails, and written correspondence to communicate with customers regarding their outstanding balances.
• Builds and maintain positive relationship with customers while resolving payment discrepancies.
• Monitors the progress of overdue accounts, ensuring timely follow-up and escalations as needed.

COLLECTIONS SPECIALIST (SPANISH BILINGUAL) QUALIFICATIONS:

Required

• High School diploma or GED.
• Must be fluent in Spanish & English.
• Good problem-solving skills to handle the ability to handle difficult or sensitive situations professionally.
• Strong verbal communication skills with the ability to empathize and negotiate effectively.
• Ability to work independently and as part of a team.

Preferred

• Minimum of 1-year collections, customer service, or a related role is preferred.
• Previous experience in a call center environment.

OFFICE LOCATION:

• 628 Roosevelt Road, St. Cloud, MN

COLLECTIONS SPECIALIST (SPANISH BILINGUAL) SCHEDULE/HOURS:

• Full-Time, 40 Hours/week
• In-Office: Monday-Friday, 7:00am-4:00pm
• Every other Saturday, 8:00am-5:00pm

COLLECTIONS SPECIALIST (SPANISH BILINGUAL) COMPENSATION:

• Pay Grade: H3
• Minimum - Midpoint: $22.00 - $25.50 per hour.
• Starting Pay Based on Experience

BENEFITS: PCI has standard and competitive benefit plans as well as BENEFITS that are ABOVE & BEYOND!

• PCI will match 100% of your 401k deferrals up to 5%
• Annual Discretionary Bonus
• 8 Paid Holidays
• Tuition Reimbursement
• Student Loan Match Program
• Paid Maternity and Paternity Leave
• Paid Time Off (PTO)
• Donation Matching & Paid Volunteer Time

EQUAL EMPLOYMENT OPPORTUNITY:

PCI is an equal employment opportunity employer that is committed to diversity and inclusion in the workplace. We make hiring decisions based solely on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact PCI HR at HumanResources@preferredcredit.com.

Job Type: Full-time

Pay: $22.00 - $25.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• Call center
• Office

Ability to Relocate:

• Saint Cloud, MN 56301: Relocate before starting work (Required)

Work Location: In person