SUMMARY:

This position is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay which can include multitasking, and performing the following duties in a manner that reflects ARK’s Hospitality’s vision, mission, and core values.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Core duties and responsibilities include the following. Other duties may be assigned.
• Engage with the guest to find out their room needs as well as the reason for their visit.
• Qualify guests upon check in
• Manage the registration process
• Ask for identification and ensure that the provided credentials are accurate
• Manage guest check-ins and check-outs appropriately
• Operate hotel switchboard, take calls and provide information and transfer calls
• Manage accurate accounting of all rooms
• Provide guests with correct room keys
• Take reservations over the telephone, through emails and in person, including groups
• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions
• Refer guests to appropriate departments to resolve complaints or provide suggestions
• Compute bills and take payments
• Contact housekeeping and maintenance departments when a problem is reported
• Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them
• Perform basic maintenance so as to minimize out of order rooms
• Perform housekeeping and laundry functions as needed
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift

Job Type: Full-time

Pay: $13.75 per hour

Benefits:

• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Work setting:

• In-person

Ability to Commute:

• Saint Augustine, FL 32084 (Preferred)

Ability to Relocate:

• Saint Augustine, FL 32084: Relocate before starting work (Required)

Work Location: In person