Summary of Job Descriptions The HR Customer Service Representative role is internally Panda's HR Shared Services Representative .

This position works with our internal Panda employees regarding Human Resources questions and the position is responsible for problem identification, accurate documentation, and clear communication to Operations associates in resolving their inquiries on HR processes and programs.

The Shared Services Representative also handles specialized assignments involving unemployment claims, leaves of absence, and other HR activities to ensure HR processes are carried out accurately and on a timely basis on behalf of Operations associates.

This position also conducts training at regional Operations meetings on HR processes / benefits You'll get a chance to :

• Provide responses to Operations associates concerning a wide variety of HR practices and processes, such as benefits, hiring processes, and employment verification, on a timely and accurate basis.
• Identify location with common questions and issues and attends regional Operations meetings to provide training on HR processes and company benefits, focusing on issues specific to the location.
• Handle specialized assignments involving unemployment claims, leaves of absence, state-specific tax forms, and other activities as required to support Operations.
• Ensure that appropriate documentation is prepared so that new hire transactions and existing employee changes can be processed.
• Solicit input from Operations and other functions on how to improve HR processes using technology.

How we reward you :

• Hybrid Work schedule
• 401K with company match
• Yearly bonus opportunity*
• Full medical, dental, and vision insurance *
• On-site fitness center, biometric screen, and flu shot clinic
• Discounts at Panda restaurants, theme parks, and gym memberships
• Continuous education assistance and scholarships*
• Income protection including Disability, Life and AD&D insurance*
• Bereavement leave*
• Benefits available for eligible permanent full time associates

LI-Hybrid,

Last updated : 2024-04-28