Concordia University Chicago (CUC) invites applications for the Assistant Bursar.

This position reports directly to the University Bursar and is located in River Forest, IL.

Responsibilities include:

Operations

• Assist the Bursar in training and developing cashier, Student Accounts representative, and student workers.
• Set up and manage in house all payment plans to avoid collection activity.
• Monitor the cashier in accurately and properly reporting all payments to their respective accounts.
• Support the department by handling escalated service requests as needed.
• Maintain weekly student refunds to remain in compliance with federal regulation.
• Train staff with day-to-day processes and new procedures to ensure an efficient workforce.
• Must have a working understanding of the roles of Student Business Services and assume these roles in their absence.

Student Accounts

• Assists Accounting department with bank account reconciliations and reconciliation of monthly external collections.
• Generate semester billing for current students.
• Investigate and resolve billing related issues.
• Manage web information posted on the Concordia Website or portal as it relates to Business Services, such as refund policies or other documents as needed.
• Monitor internal collection process, including negotiating payment plans for the department and transfer files to external collection when necessary.
• Review and approve collection accounts of former students with an outstanding balance.
• Prepare analysis report on external collections

Skillsets

• Strong administrative skills, including related computer and technology skills
• Superior verbal, written, and interpersonal communication and customer service skills
• Bookkeeping knowledge
• Ability to maintain confidentiality and handle sensitive situations with stakeholders
• Ability to manage conflict with students, parents, and other customers
• Organized, detail-oriented and able to effectively multi-task
• Strong technology skills, including Microsoft Office and the ability to develop and maintain complex Excel spreadsheets
• Ability to prioritize and work under strict deadlines
• Enthusiastic supporter of Lutheran higher education and Concordia University Chicago

Experience Required:

• 2 or more years of experience in a business office environment
• Supervisory experience and/or training

Experience Preferred:

• 1 year of Higher Education experience
• Banner experience

Education: Bachelor's Degree Required

Compensation and Benefits:

Starting range is dependent upon individual qualifications and experience. Concordia University Chicago benefit options include, but are not limited to, the following:

• Health, Dental, and Vision Insurance
• Flexible Spending Account (FSA) and/or Health Savings Account (HSA)
• Disability and Survivor Plan (Basic Life Insurance)
• Employee Assistance Program (EAP)
• Retirement Pension Plan
• Retirement 403(b) Savings Plan
• Supplemental Life Insurance
• Accidental Death and Dismemberment Insurance
• Accident Insurance
• Critical Illness Insurance
• Tuition benefits (available for employees and their qualified dependents)

Application Information:

Interested individuals should include a cover letter, resume and references with their online application.

Concordia does not discriminate in the employment of individuals on the basis of race, color, national or ethnic origin, disability, sex or age. As an institution of The Lutheran Church-Missouri Synod, however, and to the extent allowed by law, Concordia University reserves the right to give preference in employment based upon religious affiliation.

Concordia University Chicago does not generally sponsor for employment visas except for positions that oversee, teach or support our international programs.

About Concordia University Chicago:

Concordia University Chicago is a liberal arts-based Christian university founded in the Lutheran tradition. Through its College of Theology, Arts & Humanities, College of Business, College of Education, and College of Health, Science & Technology, Concordia-Chicago offers more than 160 areas of study in small classes taught by professors who are passionate about teaching and student success. All undergraduate and graduate degrees are fully accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools.