Job Summary

As a full-time, Service Scheduling Specialist at BMW of Ridgefield, your main objective is to generate business for the dealership while providing an exceptional client experience.

We are looking for a courteous, well spoken, strong communicator who can manage multiple tasks and utilize several electronic scheduling systems and calendars simultaneously.

Having a positive attitude and providing a premium experience for our customers is imperative.

There are additional administrative duties daily that can include, but are not limited to; printing and organizing appointments, directing phone calls throughout the dealership, keeping accurate client files, and assisting coworkers as needed throughout your shift.

Responsibilities

Answer customer calls and establish follows-up for all service scheduling opportunities

Respond quickly to internet, phone and live chat inquiries using email, or text.

Follow up with leads that are not ready to make an appointment or no-show

Participate in team and process development sessions keeping positive relationships with teammates, sales teams and dealership management

Utilize Multiple Schedule daily to make the "best" appointment for client

Maintain a professional relationship with all team members and third party vendors

Treat clients with 4 seasons experience

Qualifications

At least one previous role based in customer service experience

Excellent teammate with collaborative attitude and eagerness to improve

Prompt and courteous demeanor

Positive and hardworking personality

Strong computer skills

Valid driver’s license

Full time hours include :

• Full Benefits / 401K
• This position is offered as a Monday-Friday

With our commitment to excellence in everything we do, we are prepared for the future of the automotive industry.

With the most advanced facilities, professional staff and loyal customers we look forward to the next generation of success.

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Last updated : 2024-05-25