Are you Richmond R.E.A.D.Y?
Respect. Equity. Accountability. Diversity…YOU!!!
This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• Tuition Assistance Program

Description

The City of Richmond Office of Strategic Communications & Civic Engagement is currently looking to fill a Human Services Technician position to support community outreach. The selected candidate will work alongside community partners to provide outreach and advocacy in the City of Richmond communities.

Duties include but are not limited to

• Assisting participants in the community navigate processes and procedures to secure economic stability;
• Disseminating general information to staff, participants and/or the general public
• Attending and participating in community events to include career and resource fairs, outreach events and other events as deemed necessary;
• Providing general information to staff, youth and/or the public;
• Knowledge of Microsoft Office Suite, DocuSign, Adobe Acrobat and other systems;
• Demonstrated interpersonal, verbal and written communication skills

Qualifications, Special Certifications and Licenses

KNOWLEDGE, SKILLS, AND ABILITIES:

• Considerable knowledge of Office of Strategic Communications and Civic Engagement services;
• Social and human services programs;
• Proficient skills in mathematics;
• Familiarity with using standard office equipment such as computers, photocopiers, fax machines, etc.;
• Community awareness.
• Demonstrated skills reading and oral comprehension in regards to interpreting and applying established guidelines, policies, processes, and procedures.
• Skilled in using Microsoft Office Suite (e.g. Word, Excel, and Outlook); data entry;
• Gathering data and reporting data accurately.
• Excellent interpersonal, and oral/written communication skills, customer service skills and basic mathematical computation skills.
• Demonstrated abilities following written and verbal instructions;
• Read, learn, and interpret policies and procedures;
• Communicate direction tactfully, clearly, and positively.
• Abilities to multi-task; problem-solve; manage time effectively;
• Prioritize, and follow instructions.
• Ability to learn and navigate several computer, database, and information systems and exercise sound judgment.

MINIMUM TRAINING AND EXPERIENCE:

• High School Diploma or GED;
• 3 years of administrative support experience;
• 1 year in a human services environment preferred;
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification.

• At least one (1) year of experience in field work/community outreach in the human services field;
• Familiarity with the City of Richmond community dynamics impacting poverty;
• Three (3) years of general Microsoft Office experience to include Word, Excel and Outlook.

LICENSING, CERTIFICATIONS, and/or OTHER SPECIAL REQUIREMENTS:

• None required

Americans with Disabilities Act Requirements

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly perform repetitive motions, hear, talk, finger, and see; frequently stand, reach, stoop, balance, and walk; and occasionally kneel, crouch, crawl, reach, and lift. The working conditions may not include environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be sedentary, exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects.

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Jessica McKenzie, Talent Acquisition Partner, Senior at (804) 646-4705 or by email at Jessica.McKenzie@RVA.GOV.

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

The City of Richmond Values Veterans-We are an Official V3 Certified Company.

With over 4,000 employees, the City of Richmond is an "Employer of Choice" among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an "Employer of Choice".
The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details.