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About You :
You enjoy interacting with customers over the phone
You enjoy your call center job, but wish you had more time to spend with clients
You are most comfortable where there are strong standard operating procedures you can follow with confidence
Clients and vendors have remarked how much they enjoy working with you.
You feel strongly that clients should be thanked when they leave a Google review and enjoy managing that communication process
Providing excellent customer service brings you joy
You believe "early is on time, on time is late, and late is unacceptable"
You have a courteous and friendly attitude
You are a highly detail oriented and organized professional
You are not flustered easily
You excel at timely application of multi-step follow-up processes
Pay rate is $22-26 per hour depending on training and experience.
What we offer :
Health Insurance coverage (employer pays 50% of individual employee coverage)
7 days of Paid Time Off after 2 years of employment
Weekly pay
About Pinon Painting :
We are a family owned painting company that has been in business for over 17 years and are currently in a growth phase. We believe in our team and build lasting careers for them as we grow the company together.
Everyone is given freedom to work in their strengths while building towards their goals. This is not a job; it’s a career and we only want the best as we drive together for the long term.
Our values form the foundation of Pinon Painting. They shape the way we operate, deliver our Client Promise, and how we work together to build a great company.
Provide great Client service to our clients by being Prompt, Courteous & Listening
Do the right thing the first time.
Never cut corners.
Always strive for improvement to better yourself, your Craft, and the Outcome.
Please see our website for more details :
CSR Expectations :
You’ll set the tone for communications by phone or email with customers in a professional, courteous, respectful way
You’ll process inbound calls to qualify leads and convert them to booked estimates with a goal of 80% conversion
You’ll utilize our SOPs to close out estimates within three weeks of the initial estimate date
You’ll provide a great customer service experience to all
You’ll be responsible for receiving payments in person and by phone
You’ll maintain our Google review campaign, targeting a minimum of two new reviews per week
You’ll answer phones and do other admin duties as needed, including restocking supplies and other physical office needs
You’ll be resourceful and proactive in dealing with customer issues that may arise
What does a CSR at Pinon Painting do?
The CSR is a key part of Pinon’s commitment to delivering a world-class Client experience. In addition to effectively responding to new Client inquiries, the CSR acts as the key link between project estimators, the painting production team, the accounting department, and our clients.
In this role, the CSR proactively implements our Standard Operating Procedures to manage projects from initial communication to hand-off to the Scheduling Coordinator and, ultimately, acquiring a five-star review from our clients.
This is an evolving role and we will change it as needed.
CSR Requirements
Please apply anyway : if you’re willing to learn, there’s a good chance you’re more qualified than you think you are.
NON SMOKING OFFICE - SMOKERS NEED NOT APPLY
Experience obtaining and managing Google reviews
Experience in customer service
Demonstrated proficiency in Microsoft Office
Experience with QuickBooks
Warm but professional attitude and appearance
At ease working with computers daily
Solid written and verbal communication skills
Excellent organizational skills
Customer service attitude
Experience in administrative support
Associates degree or Bachelor’s degree a plus
If you are in any of the following or similar positions, APPLY TODAY! Come join a company that is truly dedicated to making a career for you.
Call Center
Administrative Assistant
Executive Assistant
Assistant Administrative Coordinator
Office Coordinator
Construction Office Assistant
Receptionist
Service Scheduling
Personal Assistant
Event Coordinator
Catering Coordinator
Customer Service Assistant
Customer Service Coordinator
Scheduling Coordinator
Customer Care Specialist
Property Manager
Last updated : 2024-05-06
Full Time
$38k-48k (estimate)
05/08/2024
06/21/2024
The job skills required for Customer service representative include Customer Service, Call Center, CSR, Scheduling, Microsoft Office, Customer Care, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.