4 Jobs in Poughkeepsie, NY
Premier Medical Group of the Hudson Valley is Hiring a Customer Service Representative Near Poughkeepsie, NY
DUTIES AND RESPONSIBILITIES:
- Answering phones to respond to all inquiries made by patients, vendors, insurance companies and other medical facilities. Must be able to handle 100-200 incoming calls per day.
- Re-scheduling patient appointments as required via telephone calls and written notification to patients.
- Screening and routing patient calls to other departments efficiently, ensuring accurate registration, appointment scheduling and follow-up appointment scheduling in database.
- Taking clear and accurate messages on behalf of other departments.
- Responding to patient’s questions and needs by editing, canceling and re-scheduling appointment as necessary according to clinic protocols.
- Reviewing physician schedules regularly to maximize capacity and verify correct scheduling.
- Creating testing orders for patients and faxing or mailing as per patient request.
- Faxing medical records to facilities authorized to receive patient information.
- Maintains a good working relationship and effective communication both within the department and with other departments for the benefit of the patient.
- Other duties as assigned.
- Minimum of a High School Diploma and 1 – 2 years of experience in customer service, or equivalent combination of education and experience.
- Previous experience in a call center and/or medical practice desired
- Exceptional phone manner
- Excellent interpersonal and communication skills.
- Ability to apply knowledge of office procedures and carry out tasks accordingly
- Ability to utilize the EMR system effectively.
- Ability to type 35 wpm with 90% accuracy.
- Must be flexible, organized, and function well under pressure.
- Bi-lingual English/Spanish is preferred.
Job Summary
Full Time
Ancillary Healthcare
$35k-44k (estimate)
04/22/2023
06/23/2024
premiermedicalhv.com
KINGSTON, NY
25 - 50
1971
JOHN M BASHANT
$10M - $50M
Ancillary Healthcare
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About Premier Medical Group of the Hudson Valley
We provide patients with in-depth and compassionate care to treat the whole you in the fields of urology, gynecology, gastroenterology, rheumatology, cardiology, podiatry, dermatology, neurology, pediatrics, and internal medicine including pulmonology, endocrinology, nephrology, and family practice. Find the boutique care youre looking for, all in one place, with convenient office locations in Poughkeepsie, New Windsor, Fishkill, Rhinebeck, Newburgh, Kingston, and Washingtonville.
The job skills required for Customer Service Representative include Customer Service, Call Center, Communication Skills, Scheduling, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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