IT Help Desk Technician- Hudson

Bayonet Plumbing, Heating, and Air Conditioning, a division of IES, is looking for an IT professional looking to expand his/her IT skills by joining our Help Desk Technician role. This individual is responsible for troubleshooting and resolving IT support inquiries, configuring, and deploying workstations, and providing excellent customer service via written and oral communication.

The essential function of this position is to

• Provide technical support by working and documenting tickets in the Help Desk system
• Provide over the phone support for end-users
• Assess tickets to determine priority and severity of issues
• Respond to inquiries and assist end-users in a professional and timely manner
• Setup and configure new workstations and accounts for new hires
• Responsible for maintaining PCs, Printers, peripherals, and other software and hardware issues
• Install, configure, and upgrade PC software, drivers, and maintenance tasks

Requirements

• Ability to assess and identify the computer, printer, phone, and tablet issues
• Ability to explain technology in an easily understood manner
• Strong planning and general project management skills
• Self-directed, with the ability to work independently
• Pays attention to detail
• Possess excellent communication and customer service skills
• Strong planning and general project management skills

Benefits:

• Medical, Dental, Vision, and supplemental insurance
• Company-paid life insurance
• 401K plan
• Paid Holidays