OUR CULTURE:
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.

• We are welcoming: we are open to all. We are a place where you can belong and become. This is demonstrated by: o Body language o Greet by name o Make introductions to others
• We are genuine: we value you and embrace your individuality. This is demonstrated by: o Active listening and storytelling o Follow-up and follow-through o Problem-solving
• We are hopeful: we believe in you and your potential to become a catalyst in the world. This is demonstrated by: o Fun o Inspiration o Encouragement
• We are nurturing: we support you in your journey to develop your full potential. This is demonstrated by: o Supportive o Affirm/recognize o Mentor/coach
• We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you. This is demonstrated by: o Goal-oriented o Can do o Consistency

ESSENTIAL FUNCTIONS:

• Serve as daily “point of contact” for assigned division, including taking calls, answering questions and scheduling appointments as needed.
• Processes payments as necessary. Monitors accounts and invoices as necessary.
• Coordinates arrangements for meetings as assigned.
• Documents committee and board meeting minutes.
• Data entry as assigned.
• Provides support as needed (events, classroom, program, membership) for assigned area.
• Assist in YMCA fund raising activities and special events.
• Responds to all staff, member and community inquiries and complaints in timely manner.

YMCA COMPETENCIES (Team Leader):

• Engaging Community: Builds bridges with others in the community to ensure the Y’s work is community-focused and welcoming of all, providing community benefit
• Collaboration: Creates sustainable relationships within the Y and with other organizations in service to the community Communication & Influence Listens and expresses self effectively and in a way that engages, inspires, and builds commitment to the Y’s cause
• Communication & Influence: Listens and expresses self effectively and in a way that engages, inspires, and builds commitment to the Y’s cause
• Critical Thinking & Decision Making: Makes informed decisions based on logic, data, and sound judgment
• Functional Expertise: Executes superior technical skills for the role
• Emotional Maturity: Demonstrates ability to understand and manage emotions effectively in all situations

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QUALIFICATIONS: 1. 1-3 years of business experience or the equivalent.2. Excellent personal computer skills and experience with standard business software.3. Excellent interpersonal and problem solving skills.4. Previous customer service, sales or related experience.5. Ability to read and interpret instructions, procedures, manuals, and other documents.6. Ability to relate effectively to diverse groups of people from all social and economic segments of the community7. Typical requirements within 30 days of hire include: completion of: Child Abuse Prevention; CPR; First Aid; AED; Bloodborne Pathogens.

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
• The employee frequently is required to sit and reach, and must be able to move around the work environment.
• The employee must occasionally lift and/or move more than 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
• The noise level in the work environment is usually moderate.

BENEFITS:

• Health insurance, dental insurance, life insurance
• Optional Flexible Spending Account option
• Paid Time Off
• FREE YMCA Household Membership
• 75% Discounted Childcare
• Engaging work environment

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off

Experience:

• Business/Customer Service: 1 year (Preferred)

Work Location: In person