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POSITION SUMMARY:
The Manager on Duty leads the YMCA's staff team on a daily basis including: Implementing the assigned team plans/budget, organizes team resources, directing the team members, responsible for scheduling adequate coverage for service area, inventory control, ensuring department within developed budget, and controlling the team’s performance.
The Manger on Duty is responsible for the delivery of excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains building safety and security in order to ensure a consistent and positive member and program participant experience.
OUR CULTURE:
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.
ESSENTIAL FUNCTIONS:
1. Manages the daily activities of the organization when assigned as Manager on Duty. Ensures team provides excellent service to members, guests, and program participants in the Y, contributing to member retention. Ensures that programs and services meet community needs. Monitors daily operations to adhere to all YMCA health, safety standards and policies.
2. Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments and provides collaboration with program directors on related issues.
3. Serves as the first point of contact for all incidents/issues that arise in assigned areas of responsibility during scheduled shift. Manages and documents incidents and captures items for follow-through. Provides follow-up on all issues.
4. Enforces all member and program policies with consistency. Addresses in a professional manner any disruptions and documents in member database or via incident report as needed.
5. Recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed. Reviews and evaluates staff performance. Maintains staff schedules, monitors attendance, manages timecards and certifications. Develops strategies to motivate staff and achieve goals.
6. Ensures all staff on duty are living our cause and demonstrating our culture – how we show up and how we engage people. Coaches frontline staff on their service and engagement behaviors and habits.
7. Directly oversees the Welcome Center staff. Ensures proper implementation of Welcome Center procedures. Reviews and updates procedures and communicates changes to staff in a clear, concise way. Coordinates with the business office as necessary on financial transactions.
8. Rounds on all areas of responsibility according to procedure. Interacts with staff and members throughout the shift using the Y’s service and engagement principles.
9. Maintains relationships with licensing, vendors, agencies related to service area.
10. Recommends strategies, both long and short range planning, developing supporting budgets and program documents, to administration with the goal of increasing customer service and efficiency.
11. Maintains equipment. Enters orders for facility repair into facility management software.
Generates orders for equipment, parts and supplies as needed.
12. During scheduled shifts act as MOD, rounds on all areas of facility and performs duties according to established procedure.
YMCA COMPETENCIES (Multi-Team or Branch Leader):
QUALIFICATIONS:
1. Associates degree.
2. 1-3 years of supervisory experience or the equivalent.
3. Excellent personal computer skills and experience with standard business software.
4. Strong interpersonal and problem solving skills. Previous customer service, sales or related experience.
5. Ability to read and interpret instructions, procedures, manuals, and other documents.
6. Ability to report and record maintenance requests.
7. Ability to relate effectively to diverse groups of people from all social and economic segments of the community
8. Typical requirements within 30 days of hire include: completion of: Child Abuse Prevention for Supervisory Staff; Working with Program Volunteers; CPR; First Aid; AED; Bloodborne Pathogens.
9. Completion of American Red Cross Lifeguard Certification (will certify candidate).
PHYSICAL AND MENTAL REQUIREMENTS:
1. Physical activity – walking 75% of time and sitting 25% of time
2. Manual dexterity required for operation of equipment
3. Bending, stooping and reaching
4. Responsible for decision-making and communication
5. Supervise and coordinate other staff
6. Perform service related activities
7. Sufficient strength, agility and mobility to perform essential functions of position and to supervise program activities.
DAYS/HOURS/BENEFITS:
Job Types: Full-time, Part-time
Pay: $15.00 per hour
Benefits:
Weekly day range:
Work Location: In person
Part Time | Full Time
$65k-123k (estimate)
03/30/2024
09/04/2024
bluewaterymca.com
PORT HURON, MI
25 - 50
1886
Private
DENISE BROOKS
$5M - $10M
The job skills required for Manager on Duty include Customer Service, Planning, Scheduling, Problem Solving, Decision Making, etc. Having related job skills and expertise will give you an advantage when applying to be a Manager on Duty. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Manager on Duty. Select any job title you are interested in and start to search job requirements.