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Description
The Lead Account Manager is responsible for managing the Account Management team, operations, workflow, and building operational efficiencies throughout cross-functional departments at SeaChange. This role requires a strong focus on leadership, team development, and strategic account management.
The Lead Account Manager oversees the production process of jobs from the time the Account Executive sells them through production and delivery, and will establish proactive communication practices between the Customer, Production, and the Account Executive to keep all key players informed daily on the status of projects.
Customer updates should be delivered prior to them reaching out to the account management team for job status. This role will provide training, people management, and oversight of the account management team as a critical function in monitoring and improving SeaChange performance, quality, and deliverance of the ultimate customer experience.
Requirements
Essential Job Functions, Duties, and Responsibilities
Required Skills and Qualifications
Education and Experience
Client-Sensitive Data and Responsibility
This position requires or may require access to “Client-Sensitive” data, PHI/ePHI access or authorization. Mandatory security training as well as background, drug screen, credit check will be implemented.
SeaChange is committed to a work environment in which all individuals are treated with respect and dignity and expects that all relationships will be free of bias, prejudice, harassment, discrimination, and retaliation. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation based on race, color, creed, religion, national origin, ancestry, sex, sexual orientation, transgender status, gender identity, sexual expression, pregnancy (including childbirth, lactation, or related conditions), marital status, disability, status with regard to public assistance, age, familial status, genetic information, local human rights commissions activity, veteran status, uniformed servicemember status, lawful participation in the Minnesota Medical Cannabis Patient Registry, traits historically associated with race (like hair or wearing protective hairstyles), or any other status protected by federal, state, or local laws.
Full Time
$108k-146k (estimate)
04/24/2024
06/23/2024
The job skills required for Lead Account Manager include Account Management, Leadership, Microsoft Office, Collaboration, Billing, etc. Having related job skills and expertise will give you an advantage when applying to be a Lead Account Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Lead Account Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Lead Account Manager positions, which can be used as a reference in future career path planning. As a Lead Account Manager, it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Lead Account Manager. You can explore the career advancement for a Lead Account Manager below and select your interested title to get hiring information.