Description:

PNC is looking to add an Incident Manager to their team for the 3 PM - 11 PM ET Mon-Fri shift. This team is Event Management; they monitor infrastructure components through various tools; alerts they get determines the processes and the remediation- critical functions within PNC. Key responsibilities: Utilizing monitoring tools - View of health of environment Reach out to teams to determine if they need assistance, big small, put together support teams 24/7 support team Open bridge line, until remediation is complete Document incident management process Take notes/ keep records for outages Must have technical skills/experience: MS OFFICE Dynatrace Monitory tools: SNOW, Dynatrace, Monitory tools Intuerity; SNOW Nice to have Big Panda - Knowledge The team can train on tool, if needed Soft skills that would make a candidate successful in this role: Infrastructure/ tech skills of how servers, tie into one another (some technical knowledge) Strong verbal and written skills Multitasker Problem solver Time management Comfortable in large group settings Organizational skill Manager added the following: Experienced leader of large technical groups operating in a 24x7 environment Builder, developer, and leader of high performing teams operating in a high-pressure, dynamic environment Incident Management skills, engaged and direction technical staffs with remediation as primary focus Insatiable curiosity of how technologies work and how technologies interface in complex, large scale environments Possess a breadth and depth of technical and management knowledge Appreciation for the strength of defined, repeatable processes and metrics-based management Continuous improvement mindset, always looking for opportunities to streamline, routinize, or automate Working knowledge across technology the following support areas: Server: Administration and troubleshooting in Linux and Windows as well as patching and basic scripting skills (PowerShell, Bash) Converged Solutions: Experience in VCE/UCP (including VMWare versions 6 and above), platform and network connectivity, and patching - understanding of current threat analysis and remediation trends, alongside PowerShell and Linux scripting skills Storage: CIFS/NFS, Linux and Windows scripting, DPA reporting, Avamar and Data Domain administration, and solid understanding of Windows and Linux environments Middleware: Linux, Windows, WebSphere, Apache, IIS, WebLogic and Tomcat Mainframes: JCL, CICS SYSPLEX Networking: Strong understanding of the network protocols and OSI Model, as well as Network Certification Workflow and Knowledge Management: ServiceNow Collaboration Tools: TrueSight, Jira, and Confluence Process: Skilled and knowledgeable in ITSM; proficiency in operations analytics methodologies to drive performance improvement (e.g., Lean) Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels Self-motivated and able to work independently or as part of a team, taking ownership of tasks and driving them to completion Relevant certifications ITIL fundamentals Familiarity with Problem Management, Change Management, Release Management, Event Management, and Incident Management

Skills:

Incident management, Itil, Linux, Incident response, Monitoring Tools, Dyarace, ServiceNow

Top Skills Details:

Incident management,Itil,Linux,Incident response,Monitoring Tools,Dyarace,ServiceNow

Additional Skills & Qualifications:

DIVERSE background preferred

Experience Level:

Entry Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.