21 Jobs in Phoenix, AZ
HireTeq is Hiring a Call Center Supervisor (Para Transit Experience Required) Near Phoenix, AZ
Job Details
Role: Call Centre SupervisorLocation: Phoenix, AZ.Fulltime
Details outlined in JD
Need to be very customer service focused, analytical, focus on process improvement, experience with scheduler software ideally Trapeze. Similar industry vertical experience a big plus
The candidates should be knowledgeable of Paratransit operation/contracts, including:
- ADA rules
- Fix route vs paratransit
- 24/7 operations
- Scheduling software's
- Scheduling violations
O Call Center/Scheduling Supervisor will have about 13 direct reports with some overlapping of employee s with the other supervisors
7 Same Day Schedulers
4 Next Day Schedulers
3-4 CSRs on their shift (sharing the CSRs with the other supervisor(s) on duty)
Report to the Brokerage Center Manager Elizabeth McLean
Trapeze software experience is highly preferred but similar software exposure is OK
Job Summary
Full Time
$67k-91k (estimate)
05/18/2024
07/15/2024
The job skills required for Call Center Supervisor (Para Transit Experience Required) include Call Center, Customer Service, Scheduling, CSR, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Supervisor (Para Transit Experience Required). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Supervisor (Para Transit Experience Required). Select any job title you are interested in and start to search job requirements.
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Quotes from people on Call Center Supervisor job description and responsibilities
The Call Center Supervisor provides supervision and training to the call center staff.
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Career tips from people on Call Center Supervisor jobs
An excellent call center supervisor must have customer service and supervisory experience.
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Exceptional Communication Skills.
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Excellent Problem-Solving Skills.
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