Riverlodge Paso, the lastest property from Nomada Hotel Group, is hiring Guest Service Agents! Riverlodge is a newly renovated full service Hotel and Restaurant located in Paso Robles.

The Guest Services Agent at Riverlodge Paso is the first and often the final impression of the experience, but also an instrumental and responsive team member throughout the guest’s stay. Agents complete various basic administrative duties, but the primary focus is ensuring guest satisfaction is maximized. The Guest Services Agent ensures brand standards of hotel service and guest experience.

Responsibilities and Duties

• Check in and check out guests following procedures for confidentiality, billing and proper guest communications
• Follow training manuals, checklists and other written SOPs
• Describe the hotel, the room types and on-site amenities
• Manage in person guest communications and phone calls in a professional and timely manner
• Ensure all guest-facing areas and surfaces are clean and tidy. This pertains to the lobby, lounge and front desk
• Utilize systems to ensure every guest is prepared for, with any notations and actions followed
• Check in every guest to the SOP of the property, while maintaining a unique and personable experience.
• Check out every guest with accuracy on folios with a fond farewell communication
• Follow SOPs in all lost & found items, as well as possible mailing information
• Look for possible maintenance needs before the guest is aware in both rooms and common areas
• Communicate urgent maintenance to management and always use the pass along for record
• To promote sales of rooms, upgrades and packages to all possible guests effectively to enhance their experience
• Communicate with management any low quantities of items for retail, mini bar or office supplies
• Professional correspondence by email, text and shift pass along emails
• Foresee operational deficiencies, potential problems and communicate possible solutions to your supervisor.
• Work productively and develop professionally throughout shifts at Granada Hotel & Bistro
• Room checks and mini bar restocking.
• Set up and service the continental breakfast area
• Other duties may be asked of this position by management occasionally

Physical Requirements

• Must be able to stand, reach, stoop, bend, lift, and clean during various activities throughout shift.
• Must be able to walk and stand for long periods
• Must be able to to sit, type and answer phone calls for prolonged periods
• As needed, must be able to lift products or supplies up to 25 lbs.

Upon employment, submission of satisfactory proof of your identity and your legal authorization to work in the United States is required.

Riverlodge Paso provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion, creed, age (40 and over), disability (mental & physical), sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by federal, state or local laws.

The above responsibilities and expectations listed are intended to give a general overview of the position and are not all encompassing of the role. Further responsibilities and tasks may be assigned as needed given business demand.

Please forward your resume for consideration. We look forward to hearing from you!

Job Types: Full-time, Part-time

Pay: $17.00 - $19.00 per hour

Benefits:

• Employee discount

Schedule:

• Evening shift
• Morning shift
• Weekends as needed

Work setting:

• In-person

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Paso Robles, CA 93446 (Required)

Ability to Relocate:

• Paso Robles, CA 93446: Relocate before starting work (Required)

Work Location: In person