General Purpose : Oversees all aspects of advance and regular tee times as well as maximizing revenue through golf inventory management.

• Essential Duties :
• Insures the Club’s Membership satisfaction in the area of event, services and requests. Promotes the club through excellent service, appearance and attitude.
• Ensures that tee times are booked accurately.
• Sets up tee sheets for the year.
• Trains other associates on the tee time system.
• Functions as the information liaison for Golf Operations.
• Reports necessary tee time information to various departments.
• Manages rates and maximizes utilization tee registration sheets related to course occupancy.
• Manages the day guest program of selected local hotels and travel destinations.
• Assists Group / Conference Sales Managers with all contracted tee time bookings.
• Assists Tournament Coordinator with coordination of tournament tee times.
• Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates;

addressing complaints and resolving problems.

• Manages department members that may include, but is not limited to : Tee Times Reservationist.
• Assures that effective orientation and training are given to each new associate. Develops ongoing training programs.
• Monitors business volume forecast and plans accordingly in areas of manpower, productivity, costs and other expenses.
• Responsible for implementing and maintaining excellent service to achieve guest satisfaction.
• Communicates any changes or new policies and procedures to the department.
• Conducts staff meetings with subordinates.
• Maintains flexibility to take on new and different tasks as directed by the Department Manager.
• Incorporates safe work practices in job performance.
• Attends staff meetings.
• Education / Experience : High school diploma or general education degree (GED); or one to three months related experience and / or training;

or equivalent combination of education and experience. Experience managing personnel.

Language Skills : May be required : to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals;

to write routine reports and correspondence; to speak effectively before groups of customers or associates of the organization.

• Mathematical Skills : May be required : to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Reasoning Ability : May be required : to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists;

Physical Demands : Regularly stands, walks, sits; uses hands to finger, handle, or feel; reaches with hands and arms; talks and hears.

Occasionally climbs or balances; stoops, kneels, crouches, or crawls; lifts up to 25 pounds.

• Vision Requirements : Regularly uses close, distance, color, and peripheral vision as well as depth perception. Ability to adjust focus.
• Environment / Noise : Noise level is moderate.
• Certificates / Licenses : None Required

Job Knowledge, Skill, and Ability Preferences

Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Last updated : 2024-05-13