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Job Purpose
The Client Support Specialist I acts as a subject-matter and product-area specialist to provide support to our customer base utilizing Simplifile products, services, platform technologies, and workflows. As an escalation point, the Client Support Specialist I endeavors to deliver complete resolutions in a timely and consistent manner to address our customers' questions, concerns, and errors encountered in their use of, and interaction with Simplifile's product and services within their business. The Client Support Specialist I may be deployed virtually to manage and drive resolution of escalated customer issues and is routinely called upon to assist support specialists in complex troubleshooting efforts. Coaching support specialists on escalated customer interactions. Coaching and investigation on JIRA creation and "needs more info" tickets.
Responsibilities
Knowledge and Experience
Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.
Intercontinental Exchange is an Equal Opportunity Employer and is committed to diversity in its hiring and business practices. All qualified candidates are encouraged to apply.Full Time
Securities
$24k-28k (estimate)
05/14/2024
07/13/2024
intercontinentalexchange.com
ATLANTA, GA
7,500 - 15,000
2000
Public
JEFFREY C SPRECHER
$5B - $10B
Securities
IntercontinentalExchange operates a network of regulated exchanges and clearing houses for financial and commodity sectors.
The job skills required for Client Support Specialist II include Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Support Specialist II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Support Specialist II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Support Specialist II positions, which can be used as a reference in future career path planning. As a Client Support Specialist II, it can be promoted into senior positions as a Residential Living Assistant, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Support Specialist II. You can explore the career advancement for a Client Support Specialist II below and select your interested title to get hiring information.