One of the nation’s premier wedding and event venues is looking for a conscientious and polished Front Desk Receptionist to be the first point of contact for our valued clients, visiting guests, and inquiring callers. As our receptionist, you will be responsible for providing professional, warm, and courteous service to our guests. As you will often be the first impression for visitors of our estate, we consider this an important role in maintaining our well-established reputation and brand image.

JOB DUTIES:

• Gracefully answer and appropriately direct incoming calls and inquiries.
• Greet & assist in-person visitors arriving at our chateau; this will often include newly engaged couples, high-level corporate professionals, and returning clientele visiting us to evaluate our fit for hosting their wedding celebrations and private events.
• Assist our sales office administrator and key management with a wide variety of clerical duties, as needed.

DESIRED SKILL-SETS:

• Excellent verbal communication skills, both in-person and with an on-phone demeanor.
• Fluency with written English.
• Warm & approachable, yet professional personality.
• A natural helper who is eager to assist wherever needed.
• High attention to detail and able to grasp instruction easily.
• Strong organizational skills.
• Patient and calm approach to guest service.

REQUIRED QUALIFICATIONS:

• Education/Formal Training High School diploma or equivalent is required. Formal clerical training, an associate’s degree or other postsecondary education is preferred.
• Experience. Must have a minimum of one year of prior experience in a receptionist or administrative role. Prior experience working in a banquet event facility is a plus.
• Knowledge/Skills Working knowledge of Microsoft Office Suite (Outlook, Word, Excel) is required.
• MUST BE ABLE TO WORK SATURDAYS and have reliable transportation.

REPORTING RELATIONSHIP:

• The Front Desk Receptionist/Administrative Assistant will report directly to the General Manager.
• Must be willing to welcome direction from the Sales Office Administrator, Sales Director, Resort Manager, Ownership, and other key management.
• Must be vocal and timely in alerting management to any potential issues with guest experiences, facilities safety, and/or technical issues to anticipate potential problems and aid in their solutions.
• Cultivates robust rapport and working relationship with fellow team members by engaging in proactive and consistent communication.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have vision ability in order to navigate both front and back of house and guide visitors efficiently through the extent of the property.
• Must have mobility to walk through the extent of the venue, service areas, and unpaved portions of property grounds.
• Ability to occasionally lift up to 25 lbs. and be able to carry office supplies and deliveries to their designated areas.
• Must be able to climb stairs on occasion, as needed.

BENEFITS:

• Salary Range $18.00 - $20.00/hr. commensurate with experience @ 40 hours per week
• Eligibility for participation in the company’s medical insurance plan.
• Eligibility to participate in the company’s 401(k) program.

WHY JOIN OUR TEAM?

As a member of our team, you will be part of a close-knit group of professionals who support and encourage each other towards growth and exceptionalism. As part of a world-class venue, you will have the opportunity to sharpen your skills amongst the upper-echelon of clientele. Our estate is rich with history and you will be a part of extending the legacy of this iconic landmark. Your work environment will surround you in the beauty of a sprawling private estate, offering new horizons of opportunity and experience.

ORGANIZATION DETAILS:

• Company: Pleasantdale Chateau & Conference Estate
• Website: https://www.pleasantdale.com
• Industry: Hospitality
• Company Size: 51-200 employees
• Headquarters: West Orange, New Jersey
• Type: Privately Held
• Founded: 1995
• Specialties: Weddings, Bar/Bat Mitzvahs, Corporate Events, Conferences, Charity/Fundraising Events, Sweet 16s, Wine Dinners, Gala Celebrations, Corporate Conferences, and Training Seminars

COMPANY OVERVIEW:

An authentic historical French-Norman chateau set on a breathtaking 40-acre estate with exquisite event spaces & luxurious overnight accommodations for lavish weddings, immersive corporate excursions, and grand social celebrations.

Once the private home of an industrial magnate, Pleasantdale Château is now among the most exclusive, private and sought-after venue for weddings, private social events and corporate meetings in the country.

With acres of gardens, woodlands, meadows, and ponds, this unique estate is a rare find. The grand, but intimate environment sets the stage for a most memorable and unparalleled experience. The fascinating architecture and exquisite interiors evoke a timeless sophistication and worldly charm.

Consummate service and meticulous attention to detail ensures that every facet of our guests' day is attended to with absolute perfection. We pride ourselves on meeting high standards and creating a truly distinctive occasion. From the decor to the delights of the culinary presentations, the estate delivers a consistency and attention to upscale, white glove hospitality that is befitting the reputation of a world-class elegant event destination.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Ability to Commute:

• West Orange, NJ 07052 (Required)

Work Location: In person