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Customer service representative
$38k-47k (estimate)
Full Time | Business Services 1 Day Ago
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Parallel Employment is Hiring a Customer service representative Near Oak, WI

This position is responsible for providing excellent and effective customer service to all customers by maintaining thorough company product knowledge.

The CSR will be accountable for creating, communicating, and documenting new orders within the sales department.

  • Serves customers by determining requirements, answering inquires and resolving customer needs
  • Interacts with customers via telephone, email and / or online chat to provide support and information on product or services
  • Accurately process customer transactions via portal, phone, email, etc
  • Responsible to achieve customer satisfaction and improve goodwill of the organization
  • Understand and communicate the features and benefits of products and how they work together
  • Provide accurate information regarding product availability and shipping status
  • Promptly manage the incoming calls of customers and ensure proper attention
  • Enter and manage customer orders within the expected time from receipt of the order to ensure timely shipments
  • Ensure the quality of orders by thoroughly inspecting data entry
  • Operate company programs / systems (CRM / Acumatica)
  • Assist in special projects as needed

1st Shift : 8 : 00AM - 5 : 00PM

Pay Rate : $20-$23 / HR.

Location : Oak Creek, WI

Requirements

  • Completion of 4-years of high school, or equivalent is strongly preferred
  • Over 2 year and up to including 3 years’ experience is preferred

Benefits

Equal opportunity employer

ind456

Last updated : 2024-06-11

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$38k-47k (estimate)

POST DATE

06/12/2024

EXPIRATION DATE

09/11/2024

WEBSITE

parallelemployment.com

HEADQUARTERS

RACINE, WI

SIZE

50 - 100

FOUNDED

1987

REVENUE

$10M - $50M

INDUSTRY

Business Services

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About Parallel Employment

At Parallel, we have passion for people, businesses and communities. Parallel was created to work in tandem with our clients, providing quality products and services, and designing superior, custom solutions. Whether you need a single contractor or a complete facility management program, Parallel can devise a plan to meet your needs. The employment experts at Parallel are ready to facilitate all aspects of your business! Our services include but are not limited to: Recruiting, screening, placement and direct hires for professional careers, skilled/clerical/administration roles, light industria ... l and manufacturing sectors, and Vendor Management (VMS/VMP). For more information visit our website or contact us today! Currently servicing the greater Delavan WI, Fort Atkinson WI, Kenosha WI, Milwaukee WI, Racine WI, Buffalo NY, Arcade NY, and Westfield NY areas! More
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