8 Jobs in Novi, MI
Quality Choice | CDMA is Hiring a Remote Customer Service / Inside Sales Representative
Duties and Responsibilities include the following. Other duties may be assigned by the Senior Vice President.
- Monitor sales activities for assigned accounts.
- Promote and effectively sell company standard products.
- Proactively recommend products or alternatives to sales customers.
- Help create new orders by engaging with customers to identify additional product needs.
- Participate/Hold in quarterly reviews with customer and sales partners to assess viability of inventory solutions offerings.
- Understand and support established CDMA policies and procedures as per ISO to provide proper and effective treatment to customers.
- Generate Sales Reports as requested.
- Work in ERP system (NetSuite) daily.
- Answer incoming sales and customer service calls via telephone, email and website inquiries and escalate any customer complaints.
- Resolve customer concerns in an expeditious and tactful manner; generate customer complaint report following required steps under ISO.
- File, organize and maintain sales tools, customer information, and product information as well as customer service complaints within the ERP system (NetSuite).
- Enter Sales Orders and Purchase Order request forms as a backup for Sales Order Processor.
- Support management and/or other departments with administrative tasks.
- Enter and update relevant information in databases.
Skills:
- Inside sales experience
- Customer service experience
- Microsoft Office skills (Proficient in word, excel, powerpoint)
- Knowledge of ERP/CRM systems
- Netsuite experience a plus
- Accurate Data Entry
- Professionalism
- Time management
- Creative thinker/problem solver
- Organization
- Detail oriented.
- Ability to multi-task
- Bachelor’s degree or equivalent work experience
- 2-5 years of customer service in a professional office environment and/or inside sales experience
- Data entry and computer software capabilities required.
- Consumer product experience a plus
- Wholesale experience a plus
Headquartered Novi, MI
No Relocation
Company DescriptionOur Mission Statement
To distribute the best high-quality health, beauty, and wellness products and provide exceptional customer support to help grow your business.
Our Mission Statement To distribute the best high-quality health, beauty, and wellness products and provide exceptional customer support to help grow your business.
Job Summary
Full Time
$52k-72k (estimate)
05/21/2024
07/20/2024
The following is the career advancement route for Customer Service / Inside Sales Representative positions, which can be used as a reference in future career path planning. As a Customer Service / Inside Sales Representative, it can be promoted into senior positions as an E-commerce Sales Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service / Inside Sales Representative. You can explore the career advancement for a Customer Service / Inside Sales Representative below and select your interested title to get hiring information.
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