8 Jobs in Normal, IL
Bloomington Normal Auto Mall is Hiring a Service BDC Representative Near Normal, IL
Leader Automotive Group is a wholly owned subsidiary of AutoCanada, a publicly traded company. Leader Automotive is AutoCanada’s first footprint into the U.S. market and we currently have 9 dealerships consisting of 15 different franchises and approximately 500 employees. We have a strong presence in the Chicagoland area with 7 dealerships and 2 more located in central Illinois. We are searching for talented individuals as we begin a new and exciting legacy into the U.S. market.
We are currently searching for an experienced automotive Service BDC Representative to join our team at our beautiful Bloomington-Nornal Auto Mall location. We can offer a great team environment and a very competitive pay plan and benefit package. This is a rare opportunity for the right candidate and could be the best move of your career.
Benefits
- Health, Dental & Vision Insurance
- BCBS Health & Wellness Discounts/Programs
- Life Insurance
- 401(k)
- Paid time off / Vacation
- Growth / Advancement Opportunities
- Employee Vehicle Purchase Policy
- Above Average Industry Pay
- Publicly traded organization / stability
- Employee referral bonuses
- Generate and follow up with customer service orders
- Handles incoming phone calls
- Be responsible for upcoming events that we have
- Administer target emails, campaigns, and newsletters
- Handle iLeads and appointment setting
- Conduct parts and service retention marketing
- Conduct internal CSI calls and emails
- Resolve and manage dealer reputation issues
- Set appointments for prospective and current customers to meet with a member of the service team
- High volume of customer inquiries through phone, email, text/chat per sales and service
- Update client information in our CRM Report daily
- Follow-up with:
- Existing customers
- Prospective customers
- Missed cancelled customers
- Customer satisfactory surveys
- Product knowledge/functions is key with all the different vehicles on a daily basis
- Maintaining daily contact target/appointment target
- Working in positive team environment
- Successful Customer Care Representatives MUST have excellent telephone skills
- Self- Motivated and Energetic
- You as the Representative have the ability to instantly build rapport with the customer
- A friendly/professional demeanor with excellent written and oral communication skills
- You MUST enjoy the phone and have the willingness to help customers overcome objections in order to set the appointment
- Strong organizational skills with the ability to multi-task and meet daily goals
- Follow up with customers effectively
- Cold calling/Call center skills
Job Summary
Full Time
$35k-43k (estimate)
05/22/2024
06/19/2024
The job skills required for Service BDC Representative include Customer Service, Call Center, Customer Care, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Service BDC Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service BDC Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service BDC Representative positions, which can be used as a reference in future career path planning. As a Service BDC Representative, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service BDC Representative. You can explore the career advancement for a Service BDC Representative below and select your interested title to get hiring information.
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