Overview:

We are seeking a detail-oriented Specialist to join our team. The ideal candidate will have experience in real estate administrative tasks, conflict management, and customer service. This position requires proficiency in data entry and familiarity with LIHTC, Section 8, and office operations.

Duties:

Manage and maintain accurate records of LIHTC, Section 8, and administrative tasks.

Coordinate accurate applicant processing

Interview residents to determine continued eligibility for housing assistance

Prepare all leases, contracts, and related addendums to be issued and signed. Verifies each form for accuracy and reviews calculations, making corrections as required

Maintain resident files

Conduct annual re-certifications beginning 120 days in advance of the anniversary

Conduct interim reexaminations

Conduct inter-office audits quarterly

Coordinates HQS inspections with HQS inspector monthly

Process damage and vacancy claims

Prepare HAP calculations

Transmit TRACS

Assist manager with revenue collections as requested

Accurately document service requests and follow up with residents

Visit residents as needed for lease renewals, and updating files. Prepare and distribute resident correspondence, including but not limited to late notices, legal notices, rent increases, lease renewals, warning letters, extermination notices, etc.

Execute notices of renewal

Perform income/employment verifications

Accurately complete and execute notices to vacate. Instruct residents of move-out procedures

Experience:

Prior experience in LIHTC, Section 8, and administrative roles is required.
Proficiency in conflict management and customer service.
Strong data entry skills with attention to detail.
Knowledge of facilities management practices.
Experience in legal administrative tasks is a plus.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Norfolk, VA 23503 (Required)

Work Location: In person