24 Jobs in Newark, DE
TKO EMPLOYMENT SERVICES DELAWARE LLC is Hiring a Guest Service Agent Near Newark, DE
Job Details
Description
Our Hotel Guest Service Agent, your primary role is to provide exceptional customer service to hotel guests. You'll assist guests with check-in and check-out procedures, handle reservations and inquiries, and address any concerns or requests they may have during their stay. Additionally, you'll strive to ensure a seamless and enjoyable experience for guests while upholding the hotel's standards of hospitality and professionalism.
Team Member Benefits:
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Medical, Dental and Vision
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Employer Paid Life Insurance
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Other Supplemental Benefits
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Employer Matched 401K
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Hotel Room Discounts across multiple brands
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Enhanced paid vacation, sick time and holiday pay
Essential Job Functions:
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Greet, register, and assign rooms to guests of the hotel.
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Verify customers' credit and establish payment method.
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Make and confirm external reservations for dinner, entertainment, and transportation.
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Compute bills, collect payments, and make change for guests.
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Answer hotel phone and handle guest requests and inquiries.
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Transmit and receive messages, using telephones or PMS system.
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Deposit guests' valuables in hotel safes or safe-deposit boxes.
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Perform bookkeeping activities, such as balancing accounts.
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Serve food and beverages to guests, ensuring a positive dining experience.
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Act as a private lounge host.
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Practice safe work habits and use required safety equipment.
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Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
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Perform other duties as requested by management.
Qualifications
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High School diploma or equivalent preferred.
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Previous customer service experience required or equivalent training.
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Dynamic, engaging and passionate personality with the ability to multi-task
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Work schedule varies and may include working on holidays, and weekends.
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Requires standing for extended periods, walking, pushing, lifting up to 25, bending and reaching.
Job descriptions and responsibilities are subject to change depending on business needs.
Job Summary
Other
$29k-39k (estimate)
05/03/2024
07/01/2024
The job skills required for Guest Service Agent include Customer Service, Guest Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Service Agent positions, which can be used as a reference in future career path planning. As a Guest Service Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Agent. You can explore the career advancement for a Guest Service Agent below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Agent job description and responsibilities
Reservations at restaurants or entertainment venues may be made the guest service agent.
03/06/2022: Colorado Springs, CO
When customers check out, part of a service agent’s job entails totaling their bills.
12/21/2021: Gainesville, FL
Calls from hotel rooms that come through the switchboard are usually handled by guest service agents.
03/08/2022: Lompoc, CA
When a problem with cleanliness arises, the agent dispatches housekeeping personnel to the room.
03/03/2022: Flagstaff, AZ
The agent tabulates the room rate and any telephone or room service charges added during the stay.
02/11/2022: Rochester, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Agent jobs
Being organized and detail oriented will be beneficial to maintaining records and sorting guest requests.
01/26/2022: Sarasota, FL
The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
02/03/2022: Sioux Falls, SD
Hotel guest agents spend much of their time arranging for services hotel quests request or need.
02/14/2022: Des Moines, IA
Even minor tasks, such as taking messages for guests and receiving or sending faxes may make a guest's stay more satisfactory and fall under a hotel guest agent's job description.
01/16/2022: Concord, NH
Concierge create memorable guest experiences that achieve guest loyalty and support overall service experience.
01/12/2022: Abilene, TX
Step 3: View the best colleges and universities for Guest Service Agent.
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