Shaner Hotel Group

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety ofservicesfor investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!

Job Description:

DO YOU LOVE PEOPLE? IF SO, WE NEED YOU!

The Courtyard Newark - University of Delaware has an immediate opening for Guest Service Representatives with dynamic personalities and strong technical skills for a very busy Front Desk. We are an award-winning, highly-reputable hotel with a diverse customer base that requires top-notch customer service.

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Interested candidates for this position must be able to...

• To work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations
• Maintain complete knowledge at all times of:
  • All hotel features/services, hours of operation.
  • All room types, numbers, layout, decor, appointments and location.
  • All room rates, special packages and promotions.
  • Daily house count and expected arrivals/departures.
  • Room availability status for any given day.
  • Scheduled daily group activities.
  • Yield management strategies that are in place.
  • Hotel and departmental policies and procedures.
• Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
• Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
• Process all guest check-ins according to established hotel requirements.
• Manage guest complaints, ensuring guest satisfaction. Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction.
• Generate, print and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Process all check-outs according to established hotel requirements.
• Satisfactorily communicate with guests, management, and co-workers to their understanding.
• Adhere to payment, cash handling and credit policies/procedures.
• Complete other duties as assigned.

Interested candidates for this position must have...

• High school diploma or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Relevant computer experience.
• Knowledge of local activities and attractions appropriate for clientele.
• Demonstrated problem-solving abilities.
• Strong multi-tasking skills in a fast-paced environment.
• Ability to follow directions and work both independently and with a team.
• Ability to work a flexible schedule, including weekends, holidays, and varied shifts.
• Prior Marriott experience a plus.