Description

Imaging Manager

Reports to: Area Vice President, VitalScan

Summary: VitalScan helps companies improve employee productivity and realize sustainable savings through by providing bite-size process improvements in everyday business processes. The Imaging Manager is responsible for the overall operational performance of Scanning, Data Capture & Digital Mailroom Services at an assigned Conversion Service Bureau (CSB).

ESSENTIAL DUTIES (Other duties may be assigned):

Manage Day to Day Operations

• Responsible for day-to-day operations for our CSB operations, which include Scanning, Data Capture & Digital Mailroom Services.
• Oversee staffing, including hiring, training performance evaluations coaching and scheduling for the CSB. Manage team of specialists, acting as role model and coaching employees on performance.
• Delegate project tasks based on members individual strengths, skill sets and experience levels
• Assess capacity and establish SMART goals for operational output.
• Ensure efficient workflow and timely completion of diagnostic procedures suchthat service level agreements (SLA’s) related to transaction processing are developed and maintained.
• Review job profitability (new and existing) on a regular basis for large accounts 

Adhere to Operational Best Practices

• Manage business continuity specific focus on staffing, equipment, and training.
• Fully document work instructions for all jobs and process steps. Capture any changes to the work instructions by means of a client-signed change order.
• Encourage culture of Continuous Improvement and continued comparison of actual performance vs. goals.

Manage Existing Client Relationships

• Support client requests and opportunities to expand a scope of work.
• Leverage network opportunities to uncover sources for warm leads (e.g., existing client relationships, personal networks, and activity in professional associations in local communities).

Support Sales Activities

• Participate with Sales Team as Subject Matter Expert and Operations Liaison throughout the sales process.
• Meet with clients to develop and clarify specific requirements of each project
• Complete quarterly business reviews with customers

Improve the Business

• Promote and assist in the growth of CSB personnel to develop a high performing operations team.
• Work with AVP to establish and implement short-and long-range departmental goals and objectives.
• Document and share best practice findings with counterparts and other VitalScan leaders.

Ensure Consistent Monthly Business Reporting

• Lead direct reports in the aggregation and validation of operations metrics.
• Ensure accurate reporting & cost allocation for data feeding into the monthly P&L reports.

Other Duties:

• Expected to participate regularly in off-site meetings within the local market (e.g., client visits).
• Willing and able to perform physical work, when necessary.