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Director of Outlets
$124k-176k (estimate)
Contractor | Accommodations
2 Days Ago
Stone Mountain Park is Hiring a Director of Outlets Near Mountain, GA
JOB OVERVIEW:
Manages all food and beverage operations to ensure that the highest quality standards are met for food, service, cleanliness, and marketing of all operations.
REPORTS TO: General Manager
ESSENTIAL JOB FUNCTIONS:
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you always remain professional, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.
Work Habits:To maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, can solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.
Safety & Security:The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
NOTE:This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.
Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, always, an “at will” associate.
Manages all food and beverage operations to ensure that the highest quality standards are met for food, service, cleanliness, and marketing of all operations.
REPORTS TO: General Manager
ESSENTIAL JOB FUNCTIONS:
- Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline when appropriate to F&B Employees.
- Develop menus and food and beverage marketing strategies.
- Implement new menus and promotions, such as holiday and special event promotions.
- Utilize computer equipment to analyze forecast, cost, and revenue reports and make decisions based on that information to ensure maximizing of profits
- Observe food and beverage outlet operations and take needed action to ensure standards of product presentation and service are being maintained. Taste test food and beverage products for consistency.
- Abide by all State, Federal and Corporate requirements pertaining to serving food and alcoholic beverages.
- Respond to guest inquiries and coordinate special arrangements and requests in food and beverage outlets.
- Open and close shift in accordance with manager's checklist.
- Initiate guest interaction through seeking and soliciting feedback from guests.
- Train, maintain and enforce all Mayfair service standards using use records, menus, and appropriate reference materials.
- Properly execute revenue and check control procedures on shift.
- Handle daily associate relations (e.g., scheduling, time adjustments).
- Maintain a safe and sanitary work environment for all associates and guests.
- Gather and implement all proper tools for running shifts, (e.g., schedules, floor plans, reservations, checks).
- Find solutions for problems such as call outs, last-minute bookings or any other daily problems that may arise.
- During shift, ensure that guests are satisfied by assisting with serving, seating, and communication with kitchen and by striving to speak to all guests.
- Be on the floor during the entire meal period and ensure adequate coverage.
- Conduct taste panels and menu classes for restaurants.
- Ensure that only a quality product is being served.
- Monitor hours and staffing daily, for restaurant, with accurate scheduling, in line forecast and budget guidelines.
- Ensure all side work is done daily.
- Maintain proper associate uniform standards.
- Manage an effective repair and maintenance program using work orders, inspections, etc.
- Assist any associate in his/her job performance, when required, to ensure guest satisfaction.
- Understand and teach empowerment principles to ensure guest satisfaction.
- Exercise station rotation to ensure stations are distributed fairly.
- Implement an effective training program for new and current associates.
- Coordinate services from support departments, such as maintaining adequate stock of linen.
- Communicate both verbally and in writing to provide clear directions to staff.
- Comply with attendance rules and be available to work on a regular basis.
- Must have the ability to communicate in English.
- Self-starting personality with an even disposition.
- Can communicate well with guests.
- Knowledge of the food and beverage industry, current market trends and federal, state, and local laws pertaining to the hospitality industry, i.e., OSHA, Liquor Commission, Department of Health and Sanitation regulations.
- Ability to access, understand and accurately input information using a moderately complex computer system.
- Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, empathy, and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
- Ability to move throughout the hotel property and continuously perform essential job functions.
- Ability to grasp, lift and/or carry, or otherwise, move or push goods on a hand cart/truck weighing a maximum of 150 lbs.
- Food Manager Certification.
- Minimum of three years of experience as a Director of Outlets in a high-volume environment.
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you always remain professional, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.
Work Habits:To maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, can solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.
Safety & Security:The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
NOTE:This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.
Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, always, an “at will” associate.
Job Summary
JOB TYPE
Contractor
INDUSTRY
Accommodations
SALARY
$124k-176k (estimate)
POST DATE
05/27/2024
EXPIRATION DATE
06/12/2024
WEBSITE
stonemountainpark.com
HEADQUARTERS
STONE MOUNTAIN, GA
SIZE
50 - 100
FOUNDED
1950
REVENUE
$10M - $50M
INDUSTRY
Accommodations
Related Companies
About Stone Mountain Park
Stone Mountain Park is Georgia's #1 visitor destination, with over 3,200 acres of family fun!
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The job skills required for Director of Outlets include Scheduling, Product Quality, etc. Having related job skills and expertise will give you an advantage when applying to be a Director of Outlets. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Director of Outlets. Select any job title you are interested in and start to search job requirements.
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The following is the career advancement route for Director of Outlets positions, which can be used as a reference in future career path planning. As a Director of Outlets, it can be promoted into senior positions as a Retail Store Operations Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director of Outlets. You can explore the career advancement for a Director of Outlets below and select your interested title to get hiring information.
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