Position Objective
The FOH (Front of House) Team Member is responsible for providing friendly, upbeat, and professional service with passion, and
enthusiasm. The FOH Team Member will be cross-trained in all FOH functions and will: support all FOH operations (setting tables,
bussing, foodrunning, etc.), guiding guests through our menus while demonstrating thorough knowledge of the food and beverages.
The FOH Team Member will perform all required side work and tasks to ensure a clean and safe restaurant and will work with all
team members together as a team to deliver a positive experience for our guests. FOH Team Members will be responsible for
maintaining the cleanliness of the front-of-house areas, and help ensure that guests have whatever they need. Respond to guest
inquiries and requests in a friendly, professional & knowledgeable manner. FOH staff are expected to pay attention to detail and
perform proper cleanliness and sanitation practices. FOH staff will maintain all equipment and facilities in an organized, clean,
and safe environment.

Essential Job Functions

• Greet all guests immediately in a friendly manner. Answer any questions guests have about the menu
• Transmit orders to the bar and kitchen by accurately recording guests' choices; identifying guests' special dietary needs and special requests
• Serve orders by picking up from the bar and kitchen; deliver accompaniments and condiments from service bars
• When a table is vacated, remove dirty dishes, sanitize the table, clean the seats, and if necessary, sweep the surrounding floor. Reset table for next guests.
• Protect establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies
• Conclude the dining experience by acknowledging and thanking guests for their choice of restaurant and inviting them to return
• Obtains revenues by totaling charges, issuing bills, accepting payments, delivering bills and payments to the host, and returning change or credit card and signature slips to guests.
• Operate coffee machine and related equipment. Able to steam milk and capable of creating and executing latte art
• Communicate clearly with the expeditor, management, and co-workers
• Properly carry several plates and/or trays
• Accurately read food tickets at the expo window
• Perform proficiently in a fast-paced environment while multi-tasking
• Perform all required opening and closing procedures as well as assigned side work such as wrapping napkins and flatware.
• Practice safe working habits and take required rest breaks and meal periods in a timely manner
• Clean and sanitize front-of-house restaurant areas using established practices and procedures
• Bag and haul any trash to designated dumpsters
• Handle tableware carefully to prevent breakage and loss
• Maintain high standards for safety and cleanliness in all areas of the property
• Communicate clearly with guests, coworkers, and members of management and communicate any areas of need, problems, and concerns from guests to management
• Assist with the setup of facilities for events
• Follow manufacturer and management instructions regarding the use of chemicals and supplies
• Keep equipment in order and stored in the appropriate areas
• Operate all company vehicles at an appropriate speed and with caution
• Complete all other tasks as required by management

Required Education, Knowledge, Skills, and Competences:

• Must be flexible and available to work a varying schedule to include weekdays, weekends, evenings, holidays, split shifts, and extended hours as business needs dictate
• Previous restaurant and serving experience preferred

Excellent verbal communication skills and positive interpersonal skills required

• Must possess and maintain a current California Food Handler Certificate
• Must possess and maintain a current ABC-approved California Responsible Beverage Server (RBS) Training Certificate
• Excellent verbal and interpersonal communication skills are required. Communicate professionally both in person and on the phone
• Maintain a neat, well-groomed appearance in compliance with the dress code
• Must be able to accurately use time-tracking software and operate the point-of-sale (POS) system.
• Ability to work under pressure and remain calm
• Ability to anticipate customer needs and respond appropriately
• Ability to work in a team environment, work cohesively with co-workers, and perform duties and responsibilities in a manner consistent with company policies